Kayode Moses Email & Phone Number

Manage the brand's infrastructure within assigned territory, manage market developers, sales and distribution, grow and development of territory month on month. Manage performance by providing support, dialogue, discuss, and separation if no improvement. Grow all CLS, increase revenue and improve sales of all products and services like phones, accessories, HBB, amongst others. Manage all money agent with both POS terminals and App for money business. Distribution touch point for improvement of brands and footprints to grow revenue through transactions.

Ahmadu Bello University, Zaria

Administrative, Marketing, Sales, Customer service, and Management of customers, shop as well as products and services.

Abeokuta Ogun State

Ensure availability of support tools, equipment and systems.Ensure that the Customer Operations is functioning at all times, and that any interruption in service must be documented, referred to the IT helpdesk as well as escalated to the Contact Centre Operations Manager and all other relevant parties.Participate in continuous improvement initiatives, creating and maintaining motivation within the team.Provide backend support for all customer facing units including call centres, shops and corporate sales teams.Resolve all customer complaints routed via TABS, email, SMS and other channels as assigned by the SupervisorProvisioning of voice and data services and rectification of service defaults on prepaid, postpaid and staff lines and resolution of related issues.Resolution and closure of assigned queries within SLAInvestigation and Resolution of all escalated VAS requests Fast track resolution of VIP queries including blackberry and data services.1st line support for VAS issues like Black berry, GPRS, 3G, MMS, and all Data related issues.Compile and analyze quantitative and qualitative reports.

Responsible for all aspect of marketing activities including sales support and client relationship development.- Taking customer calls and order processing, dealing with customer queries, inquiries and complaints.- Daily tracking of stock level from report of storekeeper- Responsible for general maintainance, staff control and bills amongst other expenses, then provide detailed report to the manager.

Responsible for resolving corpers challenges at the local government level to the place of primary assignment and corpers lodge.-Seeing to the welfare and entitlement of the corpers by effectively writing to the chairman of the Local council and efficient follow up to ensure request being granted.-Coordinating community development services (Cds) and clearance for corpers then give detailed analytical to the Local government inspector.