Business Analyst
Current• Created and prioritized a product backlog, writing effective user stories and making data-driven decisions to improve user experience.• Engaged end-user community and stakeholders through various channels to encourage feedback and open dialogue about product usage and functionality.• Managed short and long-term digital projects, overseeing the digital systems used by teams to deliver their services.• I identified all the business processes and mapped them out using Gap analysis and Document analysis. I elicited requirements with various stakeholders• I worked with the sales, claims and policy teams to map out the new onboarding, claims and policy admin processes• I validated requirements with the stakeholders to make sure I fully captured the process ‘AS IS’.• I work in an agile environment where I assisted the scrum master to facilitate daily stand-up meetings.• I worked closely with the product owner to ensure all requirements are documented as user stories and acceptance criteria within the product backlog. I created the functional and non-functional requirements• I enquired into and understudied existing on-boarding processes and practices in order to understand the current AS-IS processes and protocols within the business.• I supported users during UAT (User acceptance testing) to ensure all requirements are tested and passed and signed off by the product owner
