Coordinating daily Front of the House and Back of the House restaurant operations. Delivering superior service and maximizing customer satisfaction. Responding efficiently and accurately to customer complaints. Regularly reviewing product quality and researching new vendors. Appraising staff performance and providing feedback to improve productivity. Estimating future needs for goods, kitchen utensils, and cleaning products. Ensuring compliance with sanitation, health, and safety regulations. Managing the restaurant’s good image and suggesting ways to improve it. Submitting daily sales and expenditure reports. Creating detailed reports on weekly, monthly, and annual revenues and expenses. Promoting the brand in the local community through word-of-mouth and restaurant events. Recommending ways to reach a broader audience (e.g. discounts and social media ads). Training new and current employees on proper customer service practices. Implementing policies and protocols that will maintain future restaurant operations. Coordinating daily restaurant management operations.Keeping accurate records for all inventory.Ensuring stock is reordered on time to reduce out-of-stock. Reducing the incidence of theft, pilfering etc. Performing any other tasks as assigned.

Successfully oversaw and managed daily restaurant operations, maintaining a seamless dining experience for customers.Ensured strict compliance with health, safety, and food handling regulations, achieving consistent high ratings in health inspections.Addressed customer concerns and complaints with diplomacy, effectively resolving issues and maintaining a positive atmosphere.Managed adherence to alcoholic beverage regulations, promoting a safe and responsible environment.Accurately estimated food and beverage costs, contributing to effective budget management.Demonstrated strong inventory management skills, optimizing supply levels and minimizing waste.Conducted thorough daily inspections of the restaurant and equipment, upholding strict hygiene and safety standards.Collaborated closely with chefs to design appealing and innovative menus, enhancing overall dining experience.Maintained detailed sales records and tracked cash receipts, ensuring accurate financial reporting.Prepared and submitted operations reports as requested by the regional manager, contributing to data-driven decision-making.Proactively performed additional assigned duties, exhibiting flexibility and commitment to the team's success.

Evaluated facility operations and personnel for safety and health regulations compliance. Conducted inspection of facility grounds, external structure, systems and equipment. Supervised ten team members throughout redesign and renovation process. Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services. Prepare reports and schedule with accuracy. Review and oversaw construction and renovation projects.

Directed team to consistently achieve positive results and customer return through friendly and consistent customer service efficiency. Assists in driving new ideas, sharing information with others and creating solution to problems. Assisting the store manager in driving sales, new ideas, ensuring sound operations and practices. Increased sales with excellent customer service levels and developed good relationship with regular customers.