Kayla Reynolds Email & Phone Number

Louisville, KY, US

Remote

• Leading and project managing special initiatives as needed by the operations team. These projects could be in a region, across our divisions or cut across the company functions.
• Exceptional communication skills to have the ability to articulate complex strategies and translate ideas into impactful presentations and communicating effectively with a global and diverse team.
• Strong relationship building, including bringing together both internal and external parties and helping them work together to find common solutions which are mutually beneficial to both the client and organization.
• Conflict resolution and collaboration to ensure the client feels heard and has an advocate within the company to help them find solutions which drives customer retention and satisfaction.

• Ensure open communication lines between departments during ongoing projects
• Keep Director of Operations up to date on project progress
• Farming client accounts, contract renewals and growing existing accounts.
• Work directly with marketing teams to ensure our channel partners have the materials needed and provide support and direction whenever needed.
• On-boarding new partners and training representatives on selling products

Greater Atlanta Area

• Responsible for creating a strong professional network and utilizing that network to bring in new business referrals on a regular basis.
• Develop and implement training information we use with new referral partners and their account managers.
• Create marketing materials, account overviews for existing customers, prepared quotes and assisting with contract negotiations with/for partners

Tampa/St. Petersburg, Florida Area

• Responsible for establishing and maintaining strong client relationships through close contact account management which includes on-site meetings, telephone, and e-mail communications.
• Consistently utilizing available information to educate myself to continue to be a reliable resource to my clients and colleagues.
• Working diligently with internal partners to resolve medium to critical issues for clients. Also worked as project manager on several implementation projects to ensure timely processes.

Atlanta, Georgia

• Develop and implement strategies to acquire new clients and grow revenue from existing clients. Cultivate and establish relationships with C-level executives, key decision makers, and various other stakeholders.
• Engage in cold-calling, and follow-up on referrals on potential new clients for new revenue opportunities. Prospecting between 75-100 potential new clients a day.
• Prepare presentations for CEOs, C-level executives, owners, managers, and their representatives, as well as government officials.
• Present solutions such as Analog Lines, VoIP, Fiber, Broadband, DSL, Cloud Services, Wireless, VPN, SIP, PBX, Hosted PBX,.and MPLS to potential new clients.

Atlanta, Georgia

• Consulted and managed a base of 400+ clients to not only retain business, but also grow their accounts with Sprint by solution-selling.
• Developed strong prioritizing and time management skills to effectively manage my contacts and meet deadlines.
• Met or exceeded sales metrics every month; I held a quarterly average of 196% in all sales metrics for new activations and renewals.
• Built excellent rapport with business owners and acted as a liaison for customer service needs, which helped me achieve a 106% overall in new business referral quotas.

• Utilized consultative sales techniques to exceed sales objectives on a consistent monthly basis.
• Consistently scored in the top 100 representatives’ company-wide and was included in their Peak Performance Club.
• Received the Service Excellence Award in 2013 for outstanding customer service.

• Provided leadership and was responsible for coaching a team of 12 newly-hired sales agents.
• Developed a strategic plan for each agent’s monthly goal, answered inquiries, assisted with closing sales, and side-by-side instructions.
• Listened to calls and provided feed-back on CSR performance.
• Handled complex customer escalations requiring research and follow-up