Katherine Saenz Email & Phone Number

• Built and sustained relationship with optometrists to increase a sense of worth around Texas andthe world.• Contributed to the successful practice by teaching optometrist about the service.• Facilitated the exchange of information and knowledge through open communication and dailyupdates about mutual patients.• Implemented Salesforce profile for doctors and effectively utilize the system to track leads,conversations, and mutual patients.• Coordinated each department and offer support to execute and achieve a common objective and convey it to the optometrist.• Discussed and monitored the number of leads and conversions for each practice with an optometrist.

• Generated profit and increased the inherent value of the service through refractive and cataract surgery practice.• Led 20-25 employees for the flow of the clinic that facilitate change and integration efforts.• Entrusted to create a training program, quizzes, and helpful documents to train employees• Trained technicians on various diagnostic equipment and scribes proper coding for different exams and procedures.• Responsible for organizing clinic and surgical supplies and medications• Led and coordinate weekly team meetings to discuss clinic performance to ensure goals (WIGS - Wildly important goals) were met.• Effectively interviewed new hires to determine skills, experience, and personality.• Designed and implemented monthly team and individual challenges as well as incentive opportunities.• Executed annual performance reviews, enforce company policies and expectations as well as maintaining a positive work environment.• Led and managed six optometrists, 1 oculoplastic surgeon, and 3 ophthalmic surgeons to a successful service.

• Performed sales that generate a clear and concise plan including bonuses and spiffs to drive the sales from the stuff.• Continuously proposed improvements through discussion of services, procedures, and cost.• Responsible for collecting payment and applying for finance options - CareCredit & Alpheon.• Created programs and packages to help patients save and increase closing rates.• Performed procedures for the doctors as well.

• Communicated with the patient’s family member and explained surgery for the success of the operations.• Contacted patient with videos of the procedure the next day to build a relationship and explain every step of the procedure.• Persuaded patients to share stories/experiences to help and encourage others.• Served as key support to surgeon in procedures.

• Oversaw 10-13 ophthalmic technicians (payroll, hiring, training, annual reviews, and pay increases) and managed 3 optometrists, 1 oculoplastic surgeon, and 1 ophthalmic surgeon.• Received incoming patients, documented patient history, and determined proper screening protocol based on standard operating procedures

• Took the patient’s medical histories, oversee various diagnostic tests, and aid multiple optometrists and ophthalmologists within a thriving laser vision practice.• Delivered exceptional patient service to an average of 100 patients each day.• Cleaned and sterilized equipment and cleaned the work environment/patient rooms.• Trained new technicians on various diagnostic equipment and testing.• Delivered exceptional customer service, receiving calls, and resolving issues in multitasking and fast pace environment.• Coordinated and closely trained resident program optometrist and ophthalmologist to improve efficiency.

• Scribed and managed 3 optometrists, 1 oculoplastic surgeon, and 1 ophthalmic surgeon.• Collaborated and led over 40 doctors and 60 (4th-year student) different doctors yearly from UIW Rosenberg School of Optometry.• Monitored patient’s charts and encouraged doctors every day month, and year.• Sent prescriptions to patients’ preferred pharmacy through the electronic system and phone.• Authorized medications, assist in minor procedures, and with the patient after care and postoperative instruction.

San Antonio, Texas, United States