Kay S. Email and Phone Number

Managed multiple concurrent project implementations and/or upgrades of cloud products delivered as SaaS for enterprise clients in the legal tech industry from inception to project close-out/support handover.Led cross-functional project teams of up to 15 members while creating and/or maintaining project plans, status reports, resource allocation, and budget.Developed and maintained relationships with executive sponsors, key stakeholder, and client project team members to ensure the alignment of project goals and priorities.Collaborated with the Sales team in checking the accuracy of client requirements and documentation in Salesforce CRM.Collaborated with internal resources and external third-party vendors to deliver custom solutions and resolve technical issues, resulting in high-quality project deliverables and client satisfaction.Collaborated with Business Development, Account Management, Engineering and Product teams to identify new business opportunities and expand client relationships.

Provided clients with one-on-one training on how to navigate the company website and client portal used for on-site Covid-19 sample collection.Scheduled courier service for client’s weekly sample collection.Tracked testing results for over 8,000 clients weekly.Provided lab partners with an accurate sample delivery schedule. Acted as the main point of contact for ordering additional testing supplies for clients.

Educated customers of Costco grocery stores about a variety of exclusive Sukhi’s Gourmet Indian Food products via one-on-one interaction.Conducted staff trainings to ensure that the brand is properly represented.Collaborated with management and team members to achieve sales goals.Submitted detailed, accurate reports for inventory, payroll hours, and materials used.Created unique marketing plans based on the customer’s needs.

Performed logistics management functions associated with the procurement, storage, sustainment, inventory accounting, and transport of department assets to support Agency and workforce requirements.Requested and received supplies. Ordered replacements when minimum stock levels are reached. Restocked inventory within 24 hours of receipt. Maintained accurate inventory of supplies.Received mail, packages, and courier deliveries and distributed items. Monitored and completed Facility Service Requests. Submitted work orders to General Services for their work areas.Provided onsite support to shred vendor bi-weekly to empty shred containers throughout the building.Reviewed and updated procedures and processes as required.

Continually analyzed the logistics market trends to determine freight rates and fuel costs, ensuring competitiveness within the marketplace.Consistently surpassed weekly standards of loads matched to a carrier by booking assigned Account Manager’s freight as well as other freight on the available load board.Negotiated contracts with customers and ensured all documentation was complete.Built partnerships with customers and drivers throughout the United States.Assisted the company’s busiest accounts to reach the highest quarterly profit in the company’s history.

Owned and operated a service business, holding sole responsibility for marketing, sales, client relations, and communications.Increased the company’s presence by conducting fundraising events, demos, giveaways, and promotions. Trained and evaluated a cross-functional team of on-site employees.
Secured 40% of new clients through referrals and intentional customer engagement.Analyzed costs, return on investments, events, and business referrals to increase profitability.Answered in-person, email, & telephone inquiries from current & potential clients.
Cultivated relationships with class participants by teaching group fitness classes.