Please contact me regarding a CV detailing the specifics of this role and key skill and duties undertaken.My role as Care-Coordinator within the Leaving Care Team was achieved through a written application and an internal interview. This was a client focused role. My prior and in-depth knowledge into the service and its users was paramount to me obtaining the role. Within this post I began practicing social work with clients of all ages, yet specified with teenagers that were under the care of the local authority, all of whom required varied levels and types of support inclusive of Mental Health, Learning Disabilities, Health, Education, Immigration and Legal. This role also required continuous review of my own personal performance to essentially keep in-line with the statutory national, local & legal policies, legislation and standards. As this role was audited by regulators (OFSTED) and a strict working framework was in place, time management, task prioritizing, filing, documenting, CRM Datatbases, ICS systems, record keeping, note taking, administration and client relation skills were all reviewed regularly and i maintained exceptional levels of this throughout my time within the role.

This was a highly pressured role working for a Local Authority which required excellent organisational, administrational, interpersonal and communication skills. I reported to Directors, Heads of Service and Team Managers whilst also supporting an operational team of 15 social workers, with all admin tasks, with a client base of 500+. Part of this role was to also act as a PA to the Deputy Head of Service to The Leaving Care Team. PA Duties were also inclusive of Gatekeeping, Diary Management, Correspondence (internal and external), Management of Receptionist Staff, Arrange and Attend interviews (staff screening), Manage Agency Staff and Timesheets, Oversee the Implementation of new computerized systems and support all staff with learning, Co-ordinate Events i.e. Promotion Days & Open Evenings, Act as Fire Marshall and keep up to date with Health and Safety Procedures, Undertake Risk Assessments on all new staff, Stationary Orders, Office equipment and Cleaning Supply orders, Cleaning Staff point of contact and timesheets, Support with Finance and Departmental Budgeting inclusive of reconciliation and discrepencies, Housekeeping over all sub-departments regularly and within timescales. Office Administrator duties were inclusive of covering reception when necessary, being the first point of contact for all incoming enquiries from professionals and clients, managing databases department wide, provide week-end/month-end and annual reports regarding performance of teams and staff, client record management and updating, IT systems reviewing and contribution to effective updating to CRM/ICS systems and much more.

The purpose of this role was to manage the customer’s returns and assess the circumstances under which the product had been returned and determine the customer’s entitlement to a refund or an exchange. Within this role I worked closely with the Design, Merchandising and Buying Teams and Product Manufacturers. An achievement within this role was the written and declared policies and procedures, used in the processes of returns and quality control, which I compiled, and are still in practice.Key Duties and Skills• I managed receipt of returned parcels through Royal Mail, Parcelforce and other couriers. Scheduling deliveries and collections on a daily basis.• Correspondence would vary day to day from 50 to 350 customers per day. This was completed via the telephone, email and in writing. On occasion I would have to attend a store to process returns and complaints in person with customers.• All financial aspects, i.e. extra payments, refund payments, international payments and transfers, had to be processed and approved individually by myself. This information was also collated and presented to the Head of Retail for statistical purposes at the end of each month.• Warehouse and Shop stock management was also a specific duty. Authorisation for stock adjustments was allocated to only myself. This was managed with corresponding spreadsheets and an integrated ERP(Enterprise Resource Planning) system which enabled me to review customer accounts, stock and warehouse management, mail order tasks, shop stock and order processing (i.e. should a customer require an exchange this would then have to follow the mail order process and be despatched however I would do this personally)

Key Duties and Skills• Mail Order and Dispatch required me to Pick items from the warehouse racks, as indicated by a Picking Note (detailing the customer and their order), then pack the item accordingly before placing it into the dispatch room where a team of 4, me and 3 others, would use PRIAM to dispatch the item and book it with Royal Mail/Parcelforce/Courier to be delivered to the customer.• As and when required I performed as Assistant Manager for a number of the retail outlet stores, this included customer service – frontline -, cash handling, banking, displays and merchandising, and organizing events such as player store signings, staff management including appraisals and performance reviews, stocktaking and delivery control.

I started this job as just a turnstile operator – the duties of which were to obtain tickets from supporters attending the games and let them into the ground keeping record of supporters entering through my gate. I did this for some time until I was approached regarding management training which I was successful in completing and secured the position of Turnstiles Manager, reporting directly to the Head of Stadium Operations. This position was on a Matchday basis.Key Duties and Skills• Under my supervision was 82 employees operating the turnstiles as I had previously done. This included; new staff registration, payroll correspondence, staff holiday scheduling, agency staff requirements and disciplinary procedures.• I would also have to organise where each member of staff would be working for each game, as some were rotated.• I was responsible for the safety of the turnstilers and would often escort them through the grounds should they be taking cash on entrance.• At the end of each shift I would have to circle the stadium taking my own readings to ensure the figures matched each operator’s figures for entrance. I would also have to monitor the attendance for each game and relay figures to the stadium managers. • I was also required to attend any incidents or problems (i.e. ticket problems leading to ejections) which would entail sometimes dealing with aggressive and difficult supporters.