Kaytlin Parrish Email & Phone Number

Pittsburgh, PA, US

Monroeville, PA

• Responsible for coordinating patient access to therapy for a territory of over 50 sites
• Supports program by conducting new hire training including program overview, standard operating procedures (SOPs), database training, and credentialing
• Ranked in first quartile 8 out of 11 quarters
• Suggested and implemented a team production challenge
• Subject matter expert for program and serves as a resource for Monroeville program associates
• Member of Lash Group Associate Engagement Committee and subcommittee lead for True Blue and Recognition

Monroeville, PA

• Responsible for training 50 new hires (three training classes), on the roles of Benefit Verification Specialist and Patient Access Specialist, through presenting, coaching and credentialing all associates on their.
• 100% of full time associates were credentialed and retained

• Provided day-to-day coaching to team members on performance metrics and program processesIdentified and recommended innovative solutions to improve and streamline current process
• Monitor adherence to standard operating procedures to ensure the program is in complaint with key performance indicators (KPIs) and service level agreements (SLAs)
• Developed work instructions and job aids to improve associate program knowledge
• Implemented cross training after role standardization to develop associates skill sets
• Subject matter expert across all departments of the program

Monroeville, PA

• Annual re-verification project to review upcoming patient benefits
• Duties included, reporting, work distribution, time card management, training and coaching 20+ contingent workers
• Collaborated with colleagues and leadership to develop innovative ways to increase production
• Recognized and identified problems, initiated solutions
• Implemented process updates because of client scope changes
• Successfully completed project 2 weeks early

Monroeville, PA

• Responsible for investigating and reporting accurate and comprehensive benefits for patients
• Achieved and maintained top production results which resulted in 100% audit score
• Selected to audit, mentor and train peers
• Conducted quality reviews of phone and case audits to evaluate accuracy, completeness, and to ensure compliance standards were adhered to
• Cross-trained and assisted the launch of a new program by creating an electronic benefit investigation form and job aids

Murrysville, Pennsylvania

• Assisted account manager with approximately 300 clients across the nation
• Distributed work to peers
• Acted as a liaison between applicant and client to ensure screening process procedure
• Managed client escalations in a timely manner
• Supported verification specialists with any questions or concerns
• Implemented and trained colleagues on new processing system