Kaylee Carroll Email & Phone Number

Salem, Oregon, United States

As the Manager of Learning and Development at Maps Credit Union, I spearheaded a transformative restructuring of the L&D department. My primary goal has been to modernize and optimize our training programs, shifting from lengthy, in-classroom sessions to more dynamic, hybrid, hands-on, and positionally-based training paths. While still in progress, this strategic overhaul has significantly reduced training time and bolstered our organization's drive for efficiency.In my role, I build, implement, and evaluate various learning programs tailored to support company objectives and individual growth. These programs span operational functions, sales and service, member service, professional development, and employee onboarding. Collaborating closely with department and branch management, I conduct needs assessments to identify skills and knowledge gaps and evaluate the effectiveness of training programs. By proactively crafting and delivering innovative learning solutions, my team and I ensure that our workforce has the skills necessary to excel.Understanding and applying adult learning theory and instructional design principles is crucial in my work. I determine the most effective delivery methods - classroom, virtual eLearning, 1-to-1, workshops, or blended learning platforms - and ensure the successful execution of each format. I also mentor L&D specialists, fostering their ability to think critically, problem solve, meet learners where they are, and deliver high-quality training. Additionally, I design and develop training materials that sustain and promote long-term learning.Leadership and coaching are pivotal aspects of my role. I support employees in achieving their personal career development goals through coaching, career planning, and recommending appropriate learning opportunities. By providing clear, constructive feedback, I help address performance issues and foster a culture of continuous improvement.

Salem, Oregon

As a former Campus President and Acting Director of Admissions at the Institute of Technology, I held a multi-faceted executive position with diverse responsibilities. My key responsibilities included managing an operating budget, meeting recruitment and admission metrics, developing/creating online classes, and maintaining retention and re-entry efforts. In addition, I was responsible for developing and maintaining college best practices, enrollment documents, programmatic applications, and catalogs/addendums to ensure compliance. I also navigated all campus human resource issues and challenges, ensuring federal and state requirements compliance. As a result, I successfully oversaw all campus operations, including employee relations, talent acquisition, talent management, payroll, and human resources.In my role, I continued to oversee all recruitment, resource allocation, and budget/enrollment management. One of my key achievements in this position was attaining a five-year national re-accreditation approval for the institution shortly after my appointment in 2019. I also preserved staff/faculty, compliance, and campus outcomes (enrollment, completion, and placement) through unexpected closures related to the pandemic. Additionally, I established remote work policies and procedures to support staff and faculty beyond the pandemic. Most notably, I spearheaded a successful transition from on-ground to online learning for all institutional programs with January 2021 and December 2021 start dates, gaining federal (accreditation), state, and programmatic approvals. This transition required me to play a vital role within the organization as an Instructional Designer, Content Creator, and Education Specialist. This experience leveraged my decision to pursue a formal career in Learning and Development and to obtain my Master's in Adult & Higher Education with a Certificate in Instruction Design.

Salem, Oregon

Graduate Certificate, Educational/Instructional Media Design

Master Of Education - Med, Adult And Higher Education

Bachelor Of Science - Bs, Organizational Leadership