Kay Viney Email & Phone Number

Texas, United States

My vision is to improve workplace cultures by fostering equity and inclusion in a strengths-based learning environment. I want work to be rewarding and fun! Utilizing Immunity to Change tools, I am co-creating with EDLINKS™:Educating the New Humanity and other consultants. We are designing and implementing a researched-based DEI training program for elementary teachers and staff, turning awareness and information into action with students, parents, and communities. Our focus is on resilience and social-emotional learning in a strengths-based environment.

Dallas, Tx, Us

Vice President (10/2016– 4/2020)● Member of the CEO’s Leadership Team.● Transformed the operating model of a contact center, simultaneously increasing sales, revenue, productivity, retention, and morale.● Drove adoption of adaptive learning and total motivation (tomo) via the Vega Factor platform, replacing traditional commission incentive structures with a model of experimentation and learning motivated by play, purpose, and potential.● Selected to lead the performance strategy for a groundbreaking product, Oral History Project (OHP), connecting schools to alumni via storytelling; collaborated with PCI’s president to gather stories, drive sales and improve marketability. ● Increased OHP sales by 44% and collections by 23%. ● Built and led a team of 15 editors and data managers to prepare client data for publications. Met client deadlines in collaboration with sales, IT, and production teams. Contracted with a BPO partner providing editing support.● Developed editors for data management positions and streamlined publication proofing processes, increasing on-time delivery by 80%.● Introduced a feedback system enabling editors to share tips with inside sales professionals gathering data resulting in enhanced data collection and reduction of editing time. ● Assisted in developing resilience training and facilitated Immunity to Change training for 100+ associates, stimulating long-term development and improved performance.

Dallas, Tx, Us

● Directed a team of over 100 inside sales professionals with nine direct reports, including sales managers, a recruiter, quality assurance and workforce management leaders, and a trainer. ● Transformed the sales culture by improving recruiting standards and driving sales team morale, increasing client satisfaction, and sales revenue.● Responsible for driving a $12 million revenue growth in five years.● Increased quality assurance scores by 20%, net promoter scores (NPS) by 56%, and revenue per hour by 60% while decreasing sales team attrition by 60%.During tenure, successfully led a fundraising test team working with alumni associations and foundations for five significant universities.Prior experience includes Vice President-Sales and Co-Owner of Investigative Consultants, Inc.

Bachelor Of Arts - Ba, Sociology

Integral Leadership Program