• Identified potential leads through research and outreach.• Conducted consistent proactive outreach and follow-ups to nurture leads and drivepartnership discussion forward.• Coordinated the sending of samples to prospective partners as needed to showcase products.• Utilized internal software tools Faire and Shopify to update and manage relevant data and information.• Collaborated with founders to strategize and determine next steps for prospective partnership opportunities.• Conducted market analysis to identify emerging trends, competitor activity, and potential areas for expansion• Cultivating and maintaining strong relationships with existing partners to ensure ongoing collaboration and satisfaction.• Tracking key performance indicators (KPIs) related to partnership activities, such as conversion rates, revenue generated, and customer feedback.

• Identified potential leads through research and outreach.• Conducted consistent proactive outreach and follow-ups to nurture leads and drivepartnership discussion forward.• Coordinated the sending of samples to prospective partners as needed to showcase products.• Maintained a reliable work-from-home setup with a stable internet connection top effectively perform job duties.• Collaborated with leadership team to strategize and determine next steps for prospective partnership opportunities.• Conducted market analysis to identify emerging trends, competitor activity, and potential areas for expansion• Cultivating and maintaining strong relationships with existing partners to ensure ongoing collaboration and satisfaction.• Tracking key performance indicators (KPIs) related to partnership activities, such as conversion rates, revenue generated, and customer feedback.

* Monitored and responded to messages in all customer service channel inboxes, including Faire, Shopify Inbox, Voicemails, Founders Fund inbox, Hello inbox, and social media inboxes.* Ensured that each message is responded to within 24 hours of receiving it.* Prioritized urgent inquiries or issues to address them promptly.* Provided helpful and timely responses to maintain high levels of customer satisfaction.* Checked for returns/replacement requests in Shopify * Processed returns or replacement requests according to company policies and procedures.* Communicated with customers regarding the status of their requests and provide necessary assistance.* Checked on the delivery status of each order within Shopify from the past 2 weeks.* Looked for any instances of failed or attempted delivery and take a proactive approach to resolve issues.* Coordinated with shipping carriers or logistics partners to ensure successful delivery or arrange for returns if necessary.* Provided personalized assistance and resolve customer concerns effectively over the phone.* Dedicated time to work on ad-hoc projects and R&D to identify improvements, trends, or observations in customer support operations.* Analyzed customer feedback, support metrics, and trends to identify areas for improvement or optimization.

• Identified 25+ potential leads per week through research and outreach.• Conducted consistent proactive outreach and follow-ups to nurture leads and drivepartnership discussion forward.• Coordinated the sending of samples to prospective partners as needed to showcase products.• Utilized internal software tools Faire, Shopify, and Notion to update and manage relevant data and information.• Maintained a reliable work-from-home setup with a stable internet connection top effectively perform job duties.• Collaborated with leadership team to strategize and determine next steps for prospective partnership opportunities.• Conducted market analysis to identify emerging trends, competitor activity, and potential areas for expansion• Cultivating and maintaining strong relationships with existing partners to ensure ongoing collaboration and satisfaction.• Tracking key performance indicators (KPIs) related to partnership activities, such as conversion rates, revenue generated, and customer feedback.

-Assisted customers with orders.-Received and completed orders in under 60 seconds.-Managed multiple orders at once.-Communicated with customers regarding complaints and orders on a daily basis. -Filled and handled food and beverages

-Provided administrative support including accurate filing, copying, and faxing.-Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.-Answering all phone calls and provided information regarding order status and pharmacy procedures. -Assisted the pharmacist by filling 100 prescriptions a day and responding to customers regarding prescription issues.-Calculated specific formulas in prescriptions for patients. -Proven ability to learn new softwares and handle multiple tasks at a time.

-Trained new representatives over a 3 month period increasing sales by 40%-Organized sales meetings, complete sales calls/emails, and finalize sales. -Communicated with business owners through calls, emails, and face-to-face. -Assisted with secretary responsibilities including, coordinating company calendar, answering calls, filing sales documents, greeting all customers, and confirming meetings with myself and/or other sales reps.\-Assisted Sales manager with upcoming and current tasks within the office -Proven to increase overall sales by 60%.-Remote experience

-Contacted leads through cold calls, emails, and prospecting. -Organized sales meetings, complete sales calls/emails, and finalize sales. -Increased Sales by 60%.