Karen Farrar Email & Phone Number

Rotherham, South Yorkshire, United Kingdom

I am a professional business manager who leads my team of managers to understand and deliver the corporate trade plan, making sure they have the hours in the right place to be able to meetlaunch dates and to actively control costs to deliver store budgets and maximise profitability. Iengage my team to deliver the best availability for customers throughout the day and I protect ourbrand by leading my managers to deliver legal compliance through our teams and I consider safety in all I do so every colleague and customer gets home safe everyday. I role model helpful and friendly service behaviours and demonstrate my enthusiasm to do what's right for our customers. Iengage my team to participate in bringing benefits to the local community.

Rotherham, South Yorkshire, United Kingdom

As the conscience of the customer, I role modelled helpful and friendly service behaviours and would consistently demonstrate my enthusiasm to do what's right for our customers. My managers and the wider store team were empowered to interact with customers and were equipped with the information they needed to deliver helpful and friendly service in a flexible and proactive way. I led a culture where managers and colleagues weren't tied to a task and were on hand, available to help customers and to make the right decisions. I championed the use of customerinsight, including InMoment, the customer viewpoint app, and led all managers to take action based on customers feedback, focusing on improving the customer experience and reducing any customer irritants or complaints, to deliver a great shopping trip for customers every day. I wasactively involved with and generated ideas for charity and community initiatives, encouraginginvolvement with local community strategies, Bags of Help, Community Food Connection and Race for Life, ensuring all managers and colleagues were well informed of the benefits Tesco brings to the local community.

Doncaster

Responsible for the smooth operation of the fresh food areas of the store and all food stock control routines, I coached and led my managers and their teams to be passionate, proud and knowledgeable about our great quality and product range, putting our customers needsfirst in every interaction. Inspiring my team to deliver great standards and maximise trade, beingwarm and welcoming with all colleagues and customers, thriving on change and leading people through it together, building loyalty and giving great customer service. Responsible for the Waste Performance report and waste routines for all areas and building and maintaining positive relationships with the charities that collect food through Community Food Connection.

Various

I completed the Store Manager technicalvalidation in November 2008 and was appointed as Convenience Store Manager in Kirkby-In-Ashfield Express in March 2009. Increasing sales performance by 10k and delivering the best KPI's on the group of 14 Convenience stores in my first year as a Store Manager. In September 2010, I had the opportunity to open a new Tesco Express convenience store in Chesterfield, recruiting a brand new team and delivering a great new store opening in 6 weeks. Over the next 3 years, I delivered strong sales growth and profit whilst managing all cost lines, role modelling great store standards and improving capability. A strong developer of people, I had an effective succession plan for the store and contributed to the wider business talent pool.

Notts

Joined Tesco as a part time Checkout Team Manager - Services at Top Valley Superstore inNottingham, responsible for the operation of 4 key customer facing departments, Customer Service Desk, Tobacco and Lottery Kiosk, Trolleys and Security and had the accountability for delivering store wide cash routines.

Worksop, Nottinghamshire, United Kingdom

General cashiering, branch enquiries, customer service and the promotion of personal accounts,unsecured loans, mortgages and general insurance products.

Worksop, Nottinghamshire, United Kingdom

Cashiering, merchandising, customer service. As a secondary key holder, taking and checkingdeliveries, organising transfer of stock, daily and weekly cash routines and holiday cover for management.

Derby, United Kingdom

Producing emergency timetables and information posters

Sheffield, United Kingdom

Managing all aspects of on train service and team members, delivering great customer service.