I work full-time assisting residential, commercial and institutional requests for lock-and-door related jobs. This includes re-keying houses, changing and installing hardware, constructing and programming keys for vehicles, and assisting with home, business and vehicle lockouts (and more).I work closely with clients on a daily basis to assure their needs are met, while pricing and options are discussed clearly and succinctly. Eagle Locksmithing is currently the only locksmithing company in Powell River, but we do our best to approach all jobs as if it is a competitive market to avoid becoming complacent, and importantly leaving customers feeling happy and secure :]

-Booking preliminary consultations, export/import appointments as well as troubleshooting and post-migration follow ups with clients.-Maintain a proactive and reactive schedule with clients to assist and guide them through the stages of the software transition.-Adapt to various client's needs, including consideration of their level of technical expertise (and anxiousness during transition).-Patient and good-humored guidance through process, as a software transition is often one of the first impressions of the product.-Basic knowledge of format requirements for exporting/importing to and from various products (Excel/CSV, SQL backup, Access, etc), as well as ability to navigate client desktops remotely and securely.-Ability to accommodate tasks outside of designated assignment; such as ad-hoc product training with client.-Embedded common practice revolving around sensitive client data, and confidentiality. -Internal employee training regarding processes surrounding the software transition.-Keep updated collective knowledge base surrounding export/import processes, and various experiences with 100+ products we have transitioned from.Frequented products (not limited to):LogMeIn Remote Support Excel/Word/Power PointConfluence/JiraSalesforceZendeskGmail/Gdrive/Google CalendarDropboxYouCanBookMe

Full-Time Employee-Assisted in developing stages of Customer Support department, including improvement of customer experience and on-boarding.-Client product training (introductory through to advanced).-Troubleshooting technical issues, and submitting bug reports to product management.-Began constructing early stages of Migration/Software Transition Department (Customer Success-facing processes).-Daily outbound/inbound calls with pre-sale leads and subscribed clients discussing Clio's product features from high-level overviews to technical troubleshooting.

Contract-Assisted COO with various responsibilities in early start-up stages including forwarding email and voicemail messages.-Initiated Bar Associations and Law Schools/Clinics in preliminary stages of Business Development campaigns.-Contributed to beginning stages of Customer Support and some Sales initiatives.

All previous responsibilities below regarding migrating data to Clio, but focus solely on migrations while working closely with Clio's Customer Success team to coordinate transitions and training.Work with Clients to set preferences and expectations (such as timelines and any expected limitations), then use secure product (LogMeIn Remote Support) to transfer a copy to local computer. Special focus on security and confidentiality of data.Use internal mapping tool to load Excel/CSV files and map essential fields (for instance Names, Phone Numbers, Matter Names/Dates, etc) and use formulas to best achieve final quality for import format to Clio.Arrange import appointment to gain secure, temporary access to client accounts and upload processed data.Includes some ad-hoc training and troubleshooting as needed.

Booked live "onboarding" training with new accounts between 1-15 users and tailored training for each role in the firm (ie Timekeeper, Assistant, Attorney, etc). Also assist with migrating data from over 60+ other legal software brands which includes consultations, secure remote connections to export data, processing using an internal tool (with some Excel knowledge) as well as importing data to Clio.I run internal orientation with new Clio Support or Sales staff on Clio's migration process, as well as on-request training with Clio Certified Consultants to empower them for solo onboarding. Ongoing contribution to Clio's KCS/Help Center by creating client-facing and internal documentation of Migration processes and tips (ie How to Export, What Can be Migrated, and Technical Tips and Tricks).

Assisted with creating a Fallout 4 Mod called "Sim Settlements." This was done outside of my daily work hours at Clio. A mod designed to automatically generate a pre-built city for almost every settlement location in Fallout 4. Each city has 3 tiers of completion, starting from the "scrappy" first version, ending in a fully decorated 3rd tier. My role was to take the fully-built 3rd tier settlements and "deconstruct" them to levels 2, 1 and a level 0 (a "shell" level to make the loading transition easier on the player's computer and general experience). The mod creator called this "regression."I also built a "wild west" themed settlement for County Crossing when there was downtime in my general role, which was Incorporated into the mod. For over 6 months, I attended regular weekend meetings on Discord to coordinate with the mod-creator King Gath, as well as the rest of the mod team. In these meetings we would establish the next steps needed to proceed further into the construction of the mod, as well as provide our personal feedback on each build.In addition, I kept documentation of each regression in a google spreadsheet, as well as notes about what may need added, and any bugs/anomalies that need to be fixed. Settlements where initially assigned at the beginning stages of the mod creation, but eventually were picked up from a spreadsheet as they were ready for regression.