As manager it was important to balance the day to day running of the department with planning for future upgrades and policies. My role involved a myriad of responsibilities including making important decisions, problem solving, manipulating the direction of the college's ICT support, and managing a team of technicians. The college had over 400 workstations running XP/Vista, 100 laptops, multiple network peripherals/devices, with 2003/2008 servers, multiple switches and a gigabit backbone. Main duties included:- Creating and managing ICT Policies, Disaster Recovery Planns and AUP- Installation, maintenance, administration and backup of servers including SAN- Control of the ICT budget, with support for other linked budgets- Management of the department, ICT Tech Team, Appraisals and ICT equipment - Managing MIS server, hardware and software- Designing, Maintaining and administration of the college's website, intranet & VLE (Fronter)- Providing training materials, training sessions and supporting staff on the system- Creating, maintaining and developing security mechanisms to protect data and systems- Project managing new ICT projectsKey Achievements:- Installed, and migrated to a new domain, then virtualised with VMWare Esxi 4- Developed an onsite/off site backup system- Created a new eye catching website for the college- Project managed numerous ventures including installation of new suites, rollout of Interactive Boards, implementation of an ESXI 4.1 Server and P2V of servers- Developed and administration of Fronter a Virtual Learning Environment- Introduced new software to help the maintenance, behaviour management and security of the college's data like: Lanschool (Computer Security & Remote Software), Symantec Solution Suite, Symantec Endpoint and Kaspersky, Encryption of backups, memory sticks and laptops

The role at Moat was as a fixed term interim ICT Network Manager, as a vacancy for this position was unfilled. Moat contacted our college for support in the short term. With shared time at Moat and Riverside Business and Enterprise College, I managed both departments. The computer facilities included six large ICT suites and a total of 350+ workstations around the school. Management of a team of technicians and multiple Dell servers.Responsibilities included:- Installation, maintenance, administration and backup of serversServer 2008 R2, Exchange 2007/2010, Hyper V, Share Point, IIS 7.5, SQL 2008, KMS.- Management of the department, ICT Tech Team, ICT equipment and staff training- Managing MIS server, hardware and software- Maintaining and administering of the college's Sharepoint and Fronter (VLE)- Providing training materials, training sessions and supporting staff on the system- Maintained and controlled PCounter and the Multifunction Print Solution- Maintained and controlled HP Pro Curve Gigabit Network with multiple Layers & VLANsKey Achievements:- Restructured the help desk for higher efficiency- Developed an easy tool set for the technicians to access- Increased the speed of the colleges printing system- Enabled the Pro curve network for http management and Pro Curve Manager- Set up KMS for Windows 7 & Office 2010

The role entailed providing 1st, 2nd and 3rd line support for all city schools and educational establishments across Leicester. Responsible for the major aspects in IT, New Builds, failures, installation, connectivity, maintenance and security of network systems. Ensuring all schools stay up to date with the latest tech, infrastructure and equipment. EDISS functioned as a self-funded council department.Responsibilities included:- Creation and maintenance in line with SLAs, Project Management and Medium Scale Project Budgets- Maintenance and Management of the Data Centre, Backups and Disaster Recovery- All areas of the sites existing Windows 2000 Server and server 2003 Networks.- Modernisation of the hardware and software of schools equipment- Set up of new infrastructure, suites and new builds- Advising sites on new technologies with planning for upgrades and installation- Providing first line support and trainingKey Achievements:- Implementation of Domain and Sub Domains over WAN for a schools collective WAN setup.- Router installation and configuration- Introduced WSUS to our network and schools networks- Developed and implemented wireless networks with encryption- Implemented gigabit backbones to a previous 100 MB- Set up ISA 2004, Exchange 2003, and AD in Windows 2003 Network environments- Gained extensive knowledge of Microsoft products and third party curriculum products-Researched and pioneered the use of internet remote help desk technology-Helped installation of SAN and maintain SAN for server backups-Worked with and helped a cross section of educational establishments introducing them to and implementing new technologies.

ICT Technician in a busy IT department within a large 11-18 Community College. Responsible for all aspects of IT in use by administration and the curriculum encompassing up to 500 workstations on a LAN and wireless infrastructure with up to 2000 users. Administering systems and security within the site ensuring the college maintained growth and achievement within teaching and learning.Responsibilities included:- Maintaining all areas of the sites existing Windows 2000 Server Network- Keeping up to date audit and licensing records- Creating school database systems- Procurement of Peripheral Supplies - Workstation maintenance including Symantec ghostKey Achievements:- Developed and maintained active directory- Implementation of RDC, web folders and web hosting- Testing of new technologies including Winsuite, Symantec Antivirus