Kazi Mashiate Omar Email & Phone Number

Calgary, Alberta, Canada

As a Support Supervisor reporting to the Support Manager, my primary responsibility is to enhance agent call and incident handling efficiency, ensuring all SLAs required by GuestTek are achieved. I achieve this through daily reviews of call statistics, assisting agents in meeting their KPIs, improving team effectiveness, and managing escalation calls and emails promptly and professionally. This role involves close collaboration with various GuestTek teams, including GNOC Agents, Product… Show more As a Support Supervisor reporting to the Support Manager, my primary responsibility is to enhance agent call and incident handling efficiency, ensuring all SLAs required by GuestTek are achieved. I achieve this through daily reviews of call statistics, assisting agents in meeting their KPIs, improving team effectiveness, and managing escalation calls and emails promptly and professionally. This role involves close collaboration with various GuestTek teams, including GNOC Agents, Product Specialists, Call Center Administrators, R&D, DevOps, Network Engineering, Sales, and the Global Services Management Team.Key Responsibilities:• Monitor and Coordinate Support Center Operations: Managed Avaya call queues and incident queues to meet customer SLAs.• Escalation Management: Responded to, managed, and owned escalations from all levels of the • Team Development: Assisted in the continual improvement of a high-performing team.• Cross-Departmental Communication: Communicated effectively with all departments of GuestTek, both verbally and in writing.• Incident Management: Created, updated, resolved, and escalated incidents according to company policies and SLAs.• Quality Service: Ensured established guidelines were followed to provide quality service to customers.This role is critical in ensuring smooth operations, high-quality customer service, and the continuous development of team and process efficiencies within the Support Team. Show less

Calgary, Alberta, Canada

I've honed my expertise in developing highly effective social media strategies that drive brand awareness and engagement across a variety of platforms. I've cultivated a knack for managing and nurturing online communities, fostering strong relationships within the brand's community. My skills extend to content creation, encompassing text, images, and videos, all aimed at captivating the target audience. Furthermore, I possess strong analytical capabilities, which enable me to measure and… Show more I've honed my expertise in developing highly effective social media strategies that drive brand awareness and engagement across a variety of platforms. I've cultivated a knack for managing and nurturing online communities, fostering strong relationships within the brand's community. My skills extend to content creation, encompassing text, images, and videos, all aimed at captivating the target audience. Furthermore, I possess strong analytical capabilities, which enable me to measure and interpret social media metrics effectively, optimizing campaigns for maximum impact.Beyond this, I bring a deep understanding of brand identity to the table. I excel in conveying brand values consistently across diverse platforms, keeping messaging aligned and impactful. My commitment to staying abreast of the latest trends ensures that the campaigns I create remain innovative and relevant. Moreover, I am a collaborative professional, known for my ability to work seamlessly with cross-functional teams, influencers, and industry partners, translating creative ideas into successful campaigns that deliver real results. Show less

Calgary, Alberta, Canada

Calgary, Alberta, Canada

As the Assistant General Manager, I provide input on merchandising, marketing, and client relationship strategies. My daily presence on the sales floor provides the opportunity to understand the business on the front line, and I have the opportunity to use the insights to improve the store’s business. I help shape and execute store strategies to build trusting relationships with clients and associates to drive revenue. In addition, I am accountable for ensuring appropriate… Show more As the Assistant General Manager, I provide input on merchandising, marketing, and client relationship strategies. My daily presence on the sales floor provides the opportunity to understand the business on the front line, and I have the opportunity to use the insights to improve the store’s business. I help shape and execute store strategies to build trusting relationships with clients and associates to drive revenue. In addition, I am accountable for ensuring appropriate communications are cascaded throughout the team. I help shape and execute store strategies to build trusting relationships with clients and associates, and most importantly, drive revenue. In addition, I am accountable for ensuring appropriate communications are cascaded throughout my team. As a key support for the General Manager, I am also responsible for the end-to-end management of the store and its team, including labor and supply budget. Show less

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Dhaka, Bangladesh

Bangladesh

Bangladesh

I had the responsibility of calling other shipping firms on behalf of Sea Star Ships Maintenance to learn more about their requirements for our services, which included offshore and onshore cargo hold cleaning, tank cleaning, and several other marine tasks. I also conducted inspections on ships to obtain data and determine the repair they needed. I successfully portrayed Sea Star Ships Maintenance as a market leader between December 2013 and January 2014 while working there, and I also made a… Show more I had the responsibility of calling other shipping firms on behalf of Sea Star Ships Maintenance to learn more about their requirements for our services, which included offshore and onshore cargo hold cleaning, tank cleaning, and several other marine tasks. I also conducted inspections on ships to obtain data and determine the repair they needed. I successfully portrayed Sea Star Ships Maintenance as a market leader between December 2013 and January 2014 while working there, and I also made a positive impact on the company's expansion. Show less