Kazi Masud Email & Phone Number

New York, Ny, Us

New York, United States

Brooklyn, New York, United States

Park Fitness Gym is among the top 14 best gyms in Brooklyn, with an A+ rating in Reputation. “For a history of delighted customers and outstanding service.” And an A+ in Professionalism.” Providing service with honesty, reliability, and respect.” Evaluating our Responsiveness, Friendliness, Helpfulness and Detail. (Expertise.com 2023)- Independently managed establishment daily, handled all client and employee needs.- Memorized up to ~ 80 clients by name daily, was recognized for 100% positive customer service.- Conducted 200+ in-depth facility tours, resulting in a 20% conversion rate of tour attendees to new members.- Processed 100+ contracts accurately and efficiently using MindBody, ensuring compliance with gym policies.- Trained and mentored a team of 6 staff members 1:1 on navigating MindBody software to input data and process contracts, implementing sales strategies to boost monthly membership and personal training sales, acknowledgment of company values, and adequate product knowledge.- Designed and conducted comprehensive training programs for new staff members, including customer service, safety protocols, and equipment usage.- Developed an improved data entry system using Google Sheets, reducing errors and enhancing record accuracy.- Created and coordinated staff schedules every month, ensuring adequate coverage during peak hours and special events.

Brooklyn, New York, United States

- Conducted 300+ in-depth facility tours, resulting in a 25% conversion rate of tour attendees to new members.- Processed 250+ contracts accurately and efficiently using EZ Facility and Wellness Living POS systems, ensuring compliance with gym policies.- Independently managed establishment daily, handled all client and employee needs. - Created a filing system to manage member records and administrative paperwork, streamlining processes for adequate record management and smooth backend operation.- Designed general staff guidelines and cleaning duties in accordance with Prospect Fitness policies.- Reviewed gym guidelines 1:1 with current staff ensuring compliance and answering any questions that arise for shift duties. - Oversaw facility upgrades and maintenance projects, ensuring a clean and well-maintained environment.- Point person for Prospect Fitness social media, creating posts that highlight key gym features, equipment, and updates. - Created flyers for promotional periods and gym sales using Canva.- Attended and actively participated in all staff meetings, assisting with setting up for monthly promotions and special events.

New York City Metropolitan Area

- Assisted with client consultation, focusing on residential rental properties in Manhattan and Brooklyn.-Collaborated with landlords and property management teams to schedule and coordinate property tours.- Responded promptly to client inquiries and provided exceptional customer service, resulting in a 100% client satisfaction rate.- Conducted comprehensive market analysis to guide clients on pricing and up-to-date rental market insights, enabling informed decision-making.- Utilized online listing platforms such as StreetEasy to showcase properties.- Negotiated lease terms, including rental rates and lease durations, resulting in favorable outcomes for both tenants and property owners, including price reduction for buyers.- Reviewed lease agreements and other legal documents with meticulous attention to detail ensuring compliance with New York City rental regulations.- Utilized Pipedrive CRM to efficiently schedule client showings.

New York City Metropolitan Area

The Loftey Team at Compass

Brooklyn, New York, United States

- Efficiently managed front desk operations for the establishment, providing excellent customer service to members and visitors.- Greeted and assisted guests with enthusiasm, creating a welcoming and positive atmosphere.- Proficiently handled inquiries and directed phone calls to appropriate departments, showcasing strong communication skills.- Managed member check-ins, ensuring accurate data entry, and maintaining a well-organized front desk area.- Utilized MindBody software to process memberships, update member profiles, and handle financial transactions.- Adapted to a fast-paced environment, effectively multitasking and prioritizing responsibilities to meet the needs of both members and management.- Upheld a high standard of cleanliness and professionalism at the front desk, enhancing the overall member experience.

Bachelor'S Degree, Psychology

Associate Of Arts - Aa, Liberal Arts

Research, Psychology

High School Diploma

Activities and Societies: National Honor Society 2015-2016