Kazimm Ali, Gtp™ Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Collaborate with Country Heads/ BU Heads to understand local operational nuances and identify areas for standardization.
• Develop & Implement, standardized operational procedures and oversee operational strategies that align with the industry best practices.
• Implement and monitor adherence to standardized processes across all stations to ensure consistency and quality service delivery.
• Collaborating with airline representatives to negotiate PLB contracts (wherever required), Route/Adhoc deals/ other revenue making opportunities.
• Regularly evaluate the performance & manage business distribution of preferred Airlines & GDS partners.
• Conduct training sessions and workshops for station staff to ensure understanding and compliance with standardized procedures.

Dubai, United Arab Emirates

• Negotiation of Performance Link Bonuses/Incentives annually with airlines and the accomplishment of targets on a YoY basis by monitoring and selling the preferred carriers with the team's support.
• Maintaining revenue optimization by negotiating adhoc fares, route deals, and agency deals with airlines.
• Train and guide the team to achieve high productivity through cross-selling, upselling, and directional selling strategies, which will increase revenue and customer loyalty.
• Ensuring that team members are taking full advantage of local market fares in the GCC region by sharing access to all the branches in KSA, DOH, BAH and MCT and implementing our global partnerships for revenue increase.
• ADMs for GDS waste was reduced through robotic queue management, as well as building client confidence and trust by avoiding escalations
• Implementation of New Distribution Capability (NDC)

Deira, Dubai, United Arab Emirates

• Implement all best practices in operations, customer service, revenue management, Key Account Management, and financial reporting across all ITL offices in the region
• Provide consistent, seamless, and quality service to all customers with an Automated Call Distribution System and Automated Email Management System to increase efficiencies, productivity, and profitability
• Increased revenue and yield by implementing revenue management monitoring processes
• By defining SLAs and SOPs well and training team members, we were able to achieve 90% SLA compliance for global accounts
• Collaborate with other country managers to share & incorporate best practices
• Communicate the areas of development to senior management, recommend remedies & implement the same in a time bound manner

Dubai

• Growth Path:Apr2012-Mar2013 Supervisor Corporate and RetailMar2013-Jan2018Branch Manager Dubai & Operations Manager UAE
• Fostering a healthy work environment that enhances team performance and achieves organizational goals
• Negotiating Group fares, Route Deals, Performance Link Bonuses, and marine/seamen fares with airlines
• Periodic appraisals of team performance in line with agreed-upon KPIs and KRAs
• Planning budgets for the financial year and reviewing them periodically in order to reach the desired result
• Set up and implemented automated calling distribution system AVAYA, trained the staff and effectively implemented the system in the UAE and Saudi Arabia

Hyderabad Area, India

• Prepare and analyze consultants and team’s performance reports.
• Train, mentor, motivate and evaluate the performance of the team
• Responsible for identifying problems and utilizing resources to resolve issues
• Communicate to the team all the deals, PLBs to ensure it is utilized to the maximum
• Ability to counsel clients on different routes, complex International itineraries, lowest available fares, and services, while ensuring optimum customer service through the effective use of GDS and other online portals
• Attending queries, PNR creation & management. Itinerary pricing, fare quote, issuing tickets.

Dubai, United Arab Emirates

• Assisting team members with seat confirmation.
• Successfully managed Dubai Bank and Mashreq Bank Call centers
• Effectively handled complaints from the clients and successfully solving it..
• Successfully handled Ten Sports, Emirates Cricket Board, The One, Fujitsu & IIR.
• Monitors global distribution systems (GDS) queues daily to maintain quality control.
• Strong understanding of a client travel policy and appropriately guide and consistently provide consultation to the customer.

Dubai, United Arab Emirates

Sharjah, United Arab Emirates

Muscat, Masqaţ, Oman

Iata Qualified, Tourism And Travel Services Management

Successfully passed Gulf Air Reservation Course, Dubai (UAE) with 94% Gulf Air : Successfully passed Gulf Air Tariff Course, Dubai.

Academia: Bachelors Of Commerce