Senior Administrator - Investment Operations
Current● Successfully resolved discrepancies in commission payments for a key agency, DBS (Deposit Broker Services). Investigated and reconciled unbalanced commission accounts from April 2022 to June 2023. Analyzed transaction and Insight reports, identified discrepancies, and expertly resolved overpayments or unpaid terms, achieving a balanced commission account and streamlining the commission process● Efficiently managed commissions by comparing Insight reports with agency commission accounts… Show more ● Successfully resolved discrepancies in commission payments for a key agency, DBS (Deposit Broker Services). Investigated and reconciled unbalanced commission accounts from April 2022 to June 2023. Analyzed transaction and Insight reports, identified discrepancies, and expertly resolved overpayments or unpaid terms, achieving a balanced commission account and streamlining the commission process● Efficiently managed commissions by comparing Insight reports with agency commission accounts. Investigated and corrected discrepancies, whether by debiting or crediting the accounts as necessary. Facilitated prompt EFT of funds to agents and provided comprehensive commission statements. Addressed agents' inquiries regarding current and previous statements through thorough investigation● Bi-monthly compiled and distributed Maturity/Interest Reports to agencies, summarizing terms with upcoming interest payments ● Monthly pulled the Negative Ledger report from Insight, identifying accounts with negative balances. Investigated and rectified errors contributing to negative balances. Communicated errors and required actions to account owners, personally fixing issues if needed. Ensured proper resolution of errors and confirmed the return to a positive balance● Managed GIC renewals for various accounts, ensuring accurate calculations and communication with members' agents● Skillfully handled mail sorting, ensuring original document compliance and digital filing● Oversaw cheque deposits for member GICs, establishing terms for various account types● Created profiles when necessary and maintained effective communication with agents● Provided responsive phone support to agents, addressing inquiries related to GICs, memberships, and commissions Show less
