Lois Kaznicki Email & Phone Number

Boston, Ma, Us

• Set and executed the product vision to deliver better user experiences, faster page performance, increased conversions, and competitive new features for customer sites.• Initiated a new roadmap process that increased company alignment on strategic priorities.• Oversaw site redesign project to improve product discoverability and usability through a complex checkout process that includes multiple warranty, payment, and financing options that increase bottom-of-funnel conversions by 30%.• Led product team through migration to new platform based on microservices and a componentized Angular front end.• Mentored a high-performing team of product managers to be self-starting, proactive owners of their combined success.• Launched Blueport’s next-generation ecommerce management application to drive greater self-service and lower operational costs while attracting new client acquisitions.

Lexington, Ma, Us

• For Citibank, launched Citi Price Rewind loyalty service, a price guarantee program using Cartera’s industry-leading product search platform. Launched in beta in 2009, the program has grown to millions of users across hundreds of online and in-store merchants.• Led launch of new consumer-oriented shopping site, including using Lean product development methods.• Defined and led expansion of loyalty shopping in-store card-based programs for top-tier clients including Delta Airlines, American Airlines, Southwest Airlines, Citi, USAA, & Wells Fargo.• Defined and led continuous improvements and automation of backoffice and accounting systems for loyalty commission sharing programs involving 500+ online merchants, over a dozen clients, with hundreds of thousands of rewards members across cash, miles, and points currencies.

El Segundo, California, Us

- Led year-and-a-half-long initiative to improve performance and capacity across all website, backoffice, database and data warehouse systems. Quintupled website capacity, tripled feed processing throughput, doubled database capacity and enabled the company to defer $750K in major hardware systems upgrades - Led year-long effort to upgrade major systems for billing and reconciling member accounts and resolve stability and auditing problems. Doubled system capacity, reduced bugs and failures, eliminated legacy systems and automated key processes. - Managed a team of technology directors and architects to identify problems and set priorities. Worked with technology and operations leads to define projects and solutions. - Wrote requirements, led requirements reviews, attended design meetings, managed major projects. - Measured and reported on performance improvements across all systems; built capacity models to predict system lifespan.

El Segundo, California, Us

· Team lead and principal tester for all systems for partner billing and member accounting. · Planned and executed all manual and automated testing to implement sweeps process to transfer money to member 529 accounts. · Led testing effort of major re-implementation of partner billing system.

New York, Ny, Us

Master'S Degree, Government

Bachelor'S Degree, Political Science