Kay Balbi Email & Phone Number

I help people turn their lives and their businesses around.

Sharing my story to help other girls and women overcome life's obstacles, particularly as it relates to fears, planning positive outcomes and becoming a champion of your soul.

New construction, residence and commercial

All original band, performing in Hartford, CT area. Genres: Blues, ballads, jazz, country and rock and roll.

Wrote my memoir; a story about life, birth defects and overcoming obstacles.

Continuous Improvement Leader, 168 M facility, 425 employees Coach, train and support various management teams on how to prevent waste in the value stream. Interface with cross functional groups in the aftermarket to help them improve metrics, develop standard work, and create policies that help reduce costs in the value stream.Aftermarket Business Processes Quality FocalMerged the aftermarket, production and engineering groups to use one common automated work flow system. Worked with the IT and affected functional groups to get their buy in, and then got Presidential approval and funding to complete. This project affected international subsidiaries, subsidiaries and sister companies (20K employees) . Team reduced costs by 60M annually, reduced value stream from 40 weeks to 28 and had an 85% employee satisfaction rating. Aftermarket Business Process Improvement FocalMerged 5 previously owned companies divided by three divisions, 12 business units and 21 international repair stations into a common automated process, utilizing a custom designed work flow tool that involved designing GUI's for each functional group, identifying timing for work required, roles/responsibilities and a common glossary of terms. After the development, which took 3 years and involved 1900 people, then supported the testing, training and system enhancements for the second evolution of the system specification, training instructions and worked with HS to provide data to allow the Previous teams activity. This team reduced costs by 40M annually and had a 95% system roll out employee satisfaction rating. External customer service rose from 50% to 92% in first year.Created automatic emails for easy approvals for our executives during travel. Developed/reported metrics monthly to the VP of Customer Service and received UTC level recognition for business process expertise.

Responsible for planning division's new business parts. Worked with marketing and reliability to develop a new marketing strategy. Responsible for 400 programs including new part provisioning, forward buys/risk mitigation and understanding the technical/reliability/ and maintenance requirements of the systems. Lead the aftermarket MRP systems training and user group. Identified issues and worked with management to resolve problems that had arisen through recent acquisitions.; Procedures and Process ImprovementsResponsible for developing work instructions for labor security during union negotiations Developed standard work processes and procedures, including hyperlinks to prints, re-creating old manual drawings into electronic using Microsoft Visio, and attaching pictures and video's to position the company to avoid a strike and be in a great position to support customers if the need for temporary help was not-required. Supported the GM and the engineering staff while working with production to glean their "tribal" knowledge. Reduced value stream touch time by 14 days after engineering documentation was completed.

Responsible for managing the production schedule, customer service support and interface between engineering, outside sales and the foundry regarding operations. Developed a way to categorize customers and then be able to manage profitability based upon service requirements. Worked with customers to improve our communications and relations.Developed standard procedures, coached customer service representatives on phone and business skills, worked with other departments to improve flow through of product line. Team reduced lead time from 16 weeks to 4 weeks, reduced costs by 30% and increased profits by an additional 30%.

Responsible for understanding grocery commodities and executed buy/sell transactions for straight- commissioned sales. Cold called and developed own accounts; was responsible for purchasing about 1/3 of the inventory.

Bought and sold grocery, frozen and H&BA.

Held several positions including diverting, sales, buying, customer support, human resource benefits and hourly hiring.

Bs; Mba, Marketing; Global Management

Activities and Societies: Phi Theta Kapa MBA, International Management

Bs, Marketing, Global Management & Marketing

Activities and Societies: Marketing and International Management http://www.associatedcontent.com/article/2408702/online_learning_attending.