Newgate Consulting bring over 50 combined years of continuous improvement, lean, operational excellence and customer experience know-how directly to your organisation’s key people, to be your partner in creating customer value.

Helping businesses improve productivity, create capacity and accelerate growth using the power of AI, video analytics, lean, continuous improvement and customer journey transformation.Here’s how I do it:| Streamline operations: Implementing AI, automation and video analytics to optimize your processes and improve decision-making.| Drive efficiency: Utilizing lean methodologies and continuous improvement strategies to eliminate waste and increase output.| Transform customer experiences: Redesigning the customer journey to create more value and foster loyalty.Your return?| Increased capacity: Free up resources and focus on strategic growth initiatives.| Enhanced productivity: More output with less input, driving your profitability.| Competitive edge: Stay ahead with superior processes and customer satisfaction.I've worked with diverse industries, from tech startups, via schools/Multi Academy Trusts to established manufacturing firms, achieving:| 35% increase in operational efficiency| 20% reduction in costs| 50% improvement in customer retention| 200K+ hours of manual work automatedInterested in transforming your business? DM me 'GROWTH' to start a conversation.

I've been responsible for leading continuous improvement and transformational discovery projects across a variety of BT's lines of business, including Openreach, TSO, BT Business and BT Wholesale and Ventures.I've enjoyed working with, influencing and driving change at all levels in the business from engineers in service delivery and contact centre team members to Execs and MD's, making people's days at work simpler and more efficient, enabling people to concentrate on doing their best for customers and leading to financial improvements; in terms of reducing costs and increasing margin growth.What I do to make this happen is:• Conduct a 'health check' analysis (Discovery) package of work consulting with key stakeholders across business areas to baseline and identify quick wins and focus areas for improvement.• Own the mandating and mobilisation of improvement waves within a BT Line of Business, tailoring the delivery of a standard method as appropriate based on business needs.• Coach and train others involved in the wave on tools and techniques to solve problems, deliver change and make change stick using lean, six sigma and theory of constraints principles• Assure benefit delivery, which is financial, people-based (employee engagement) and customer service improvements• Own and manage the relationships and coaching with Senior Stakeholders for my improvement waves to ensure changes are set up to sustain into the future

Responsible for the programme management of design engineering and manufacturing cost reduction projects to reduce lifecycle and unit cost of components in multiple commodity groups in a global supply chain and domestic manufacturing plants.• Led the delivery of purchasing, design and manufacturing transformation projects that have contributed to significant in-year cost reduction, while developing a large ideas pipeline.• I programme managed the implementation of value improvement tools, such as ‘should costing’, cost gap analysis and cost transparency to create cross-functional work packages contributing to 50% cost and process time savings in key suppliers on aero-engine components.• Managed cross functional relationships between customers and stakeholders using my business acumen to turn strategic thinking into committed project plans. I have delivered success by aligning people and processes globally, leading with a clear sense of purpose.• Negotiated with strategic suppliers using Total Life Cycle and NPV principles to execute in-contract cost reduction based on OE and Aftermarket cost improvements.

Responsible for quality, cost and delivery performance of a mix of operational and strategic growth suppliers in the Fabricated Products, Casings and Fuel Systems commodity groups. As part of my ongoing development in Purchasing I also deputised as Regional Purchasing Manager when required.• Led the supplier relationship with a key strategic supplier, developed the supplier strategy and negotiated a new contract to deliver optimum value to Rolls-Royce, resulting in annual savings of £2.6m.• Project managed in contract cost, delivery and quality improvement through the application of lean techniques such as Value Stream Mapping, Load and Capacity Planning and Design for Manufacture workshops, resulting in a typical 25% process time saving and delivery performance improvements.• Inspired and developed other buyers to achieve cost reduction by leading Cost Reviews, ideas and good practice sharing events, aligned to commodity strategies and customer requirements.

Responsible for developing, integrating and training the purchasing population on an IT tool I created known as the “Purchasing Hub” alongside SAP data analysis to aid supplier development engagements. • Developed extensive skills in SAP, Business Warehouse and Microsoft Office software packages to create tools and training materials to drive 30000 annual man-hours out of transactional processing and reporting.

I successfully applied to the Purchasing and Logistics gradate scheme two years prior to my graduation to gain work experience in a number of functions and sectors.• Broadened my business acumen by gaining work experience in cross-sector and cross-functional roles, managing projects that delivered business benefit in short timescales. • Implemented e-auctioning and e-catalogue tools into the Submarines supply chain to improve lead times and demand signals to suppliers.• Delivered a £150k per annum saving through the sourcing, negotiation and contracting of career transition services.

I successfully completed a Year in Industry at Rolls-Royce in the Airlines business working as a Customer Services Officer prior to starting my Undergraduate Degree at Nottingham Trent University. I also worked as a sales consultant and covering store manager for a mobile phone retailer called A1 Comms.• Developed listening and influencing skills whilst exceeding profit targets in a sales role, driving month on month growth in a retail store in Newark.• Resolved customer problems through contract management techniques and developed a tool to calculate Fleet Hour Payments and invoicing for a Chinese Airline.