• Train regular and new employees on procedures and protocols • Responsible for implementing customer SLAs and updating staff of changes• Communicate with different departments to resolve complex technical issues• Responsible for identifying and problem solving system issues• Create reports for presentation on department objectives to management at monthly meetings• Serve as on call contact for night shift employees in case of emergency system issues• Responsible for rollover of telecommunications system during instances of downtime or maintenance • Responsible for reviewing employee troubleshooting cases to determine level of escalation needed• Point of contact for questions regarding unknown or complex technical issues• Create detailed troubleshooting cases in SalesForce explaining client issue and steps taken to resolve issue

Assisted with coordinating daily lesson plans-Expedited school supplies -Provided a positive, sensitive, and rewarding environment for children -Shared information about the daily activities with parents

-Responsible for accepting weekly deliveries and updating inventory numbers -Organized merchandise in the warehouse and restocked the sales area -Assisted customers with loading oversized purchases into their vehicles -Evaluated and gathered internet orders quickly per customer service guarantee

-Trained new drivers how to unload furniture, legally filled out the Driver’s Daily Log Record books and read Bills of Lading-Visually inspected shipments for quality control -Supervised scheduled delivery changes and organized delivery times -Maintained friendly customer service with patrons of Furnitureland South furniture company