Kelly Barill Email & Phone Number

Bowling Green, Virginia, United States

Spotsylvania, Virginia

Emergency Medical Technician and Certified Emergency Vehicle Operator.

Fort Belvoir, Va

-Work on the contract for the Defense Acquisition University (DAU), supporting over 500,000 users -Assist in overseeing 21 technicians-Review resumes, conduct interviews, and help make hiring decisions-Create the training guide and schedule for new hires; carry out the training process -Serve as administrator for DAU’s LMS, Blackboard, and STARS systems-Communicate with upper management and provide metrics in the form of charts, graphs and reports -Answer telephone calls and respond to emails, simultaneously; address 70+ calls/emails, daily-Data entry and database management-Accurately classify and record details of inquiries into a call-tracking system and follow up with students as necessary -Provide navigational assistance for seamless transition between DAU, ATRRS, and Blackboard-Provide instructions to correct basic Java Plug-in , Adobe Flash Player, and Browser settings -Walk users through re-creating, troubleshooting, and resolving issues effectively-Receive escalations and effectively diffuse upset users

Fredericksburg, Virginia

Fairfax, Va

-Answer telephone calls and respond to emails, simultaneously-Check voicemails and respond to each inquiry, daily-Support the Army Training Requirements and Resources System (ATRRS), to include AITAS and ACQTAS -Accurately classify and record details of inquiries into a call-tracking system -Utilize an in-house knowledge base to aid in the troubleshooting process-Data entry and database management -Delegate issues to specific personnel for resolution

Fredericksburg, Va

-Manage nurse’s schedule -Receive/screen phone calls, emails, and traditional mail to determine priority and proper action-Prepare specimen to be sent to laboratory testing facilities-Coordinate with clients, life insurance agents and other nursing companies -Create/edit advertising materials and information to be printed or posted on the website-Assist in bank account maintenance using QuickBooks -Daily clerical duties-Prioritize tasks, daily

Fredericksburg, Va

-Maintain over 150 websites and associated databases-Regularly use FTP program and Microsoft Office Suite (Word, PowerPoint, Access, Excel, and Outlook)-Assist customers in troubleshooting problems with their email, website, and some pc issues-Receive/screen phone calls, emails, and traditional mail to determine priority and proper action-Use a variety of software to create and edit images and animations for inclusion on websites-Coordinate with web designers, business owners, coworkers and other professionals -Utilized HTML coding to edit website pages-Create/edit advertising materials and information to be printed or posted on the website -Assist in banking and client account maintenance using QuickBooks-Prioritize tasks, daily

Bachelor'S Degree, Psychology

Minor in Chemistry

Associate Of Arts And Sciences (Aas), Science