Kristian Bassilios Email & Phone Number

Culver City, Ca

Managing day-to-day operations and long-term strategy of all IT Infrastructure including networks, servers, telecommunications and end-user computing of a rapidly growing leader in the fast-fashion industry.► Implemented change management process for server and network environments resulting in a 95% reduction in unplanned customer-impacting outages.► Designed and implemented the network, server, and wifi infrastructure to support a new 500k sq. ft. warehouse.► Performed reviews of telecom services to identify unused and incorrectly billed services while also transitioning to more cost-effective alternatives, saving the company over $150k annually.

Greater Los Angeles Area

Ran projects for shopping center developments focused on the low-voltage systems components of construction including structured cabling, core networks, Wi-Fi, CCTV, ambient music/PA systems, people counting and tracking, paid parking, parking guidance, building management systems, and interactive media.► Identified and seamlessly worked through several key risks on developments while maintaining the project timelines and minimal budget impact including the temporary relocation of the MDF for an $800M development.

Managed end-user computing and IT infrastructure operations for all US properties and developments with staff of 15. ► Targeted process improvement, cross-training, automation of common tasks, and proactive replacement of aging hardware to reduce customer downtime, improve the customer experience and elevate the image of IT within the organization.► Negotiated pricing on end-user computing hardware to drive down annual computer capital costs by 20%.► Improved skill, morale and collaboration of IT Operations by partnering Tier 1 staff with Tier 2/3 staff on Infrastructure projects throughout the year.► Provided operational transparency to senior leadership by developing, measuring and publishing key performance metrics.

Enterprise Systems

Managed 6 systems administrators that supported applications used by Enterprise Systems Operations to monitor, administrate, inventory, and ensure disaster recovery for 8000 servers.► Focused on root-cause analysis and bridging interdepartmental gridlock to reduce daily disaster recovery replication failures for critical enterprise applications to zero in 8 months.► Kept capital expenditures flat while scaling up monitoring and alerting environment from 1500 to 8000 servers by focusing on application and database performance tuning.

West Region

Managed 345TB of storage systems, including direct attached, NAS, and SAN, for the West Region with 4 storage engineer team.

Pacific West Region

Managed server infrastructure and architecture planning for Pacific West Area, including server provisioning, data backups, hardware and OS support, troubleshooting and disaster recovery for 200 servers with staff of 5.► Developed and led strategic initiative to consolidate 200 servers region-wide into 2 load-balanced virtual datacenters reducing operating costs 25% and server build times 85%.► Educated team on ITIL methodologies of continual process improvement and peer review leading to dramatic improvements in server stability and availability over two years.

California Markets

Managed 5 supervisors overseeing 30 Tier I and II technicians supporting 7000 employees in California. Managed $6M capital and $17M expense budgets for statewide IT department.► Created VIP treatment protocol for Service Desk and Desktop Support teams that reduced downtime for executive leadership team.► Drove down mean time to repair (MTTR) 30% by working with team to define standardized processes, automating repetitive tasks and training skilled first contact Service Desk.► Established reputation as the “go-to” IT contact for executive leadership in the region office due to support results produced during my tenure, a reputation that persisted long after I moved on to new roles.

Greater Los Angeles Area

Managed desktop support, server, network and telecom operations for Greater Los Angeles market with 38 staff, $4.4M capital budget and $15M expense budget.► Headed IT staff integration for 3 companies to form one cohesive IT department supporting 200 offices and 6000 employees.► Improved call center efficiency by implementing networked Avaya phone system platform linking six call centers supporting 2000 call center agents.► Simplified access to electronic resources and created a consistent user experience by integrating and standardizing the networks and core service of three companies.► Managed project to establish centralized IT Support Desk Hotline and standardize desktop support processes improving staff utilization and MTTR 30%.

Greater Los Angeles Area

Managed 10 technicians, $1M capital budget and $400k expense budget. Oversaw IT infrastructure operations, including desktop support, server, network and telecom operations, supporting 1500 employees in the Greater Los Angeles market.► Reduced operating expenses $400k annually by auditing telecom services.

Managed telecommunications and network operations for 73 locations in Southern California. Managed 4 technicians and 1 analyst.

Bachelor Of Business Administration (Bba)

Computer Science

Computer Science