Kenneth Bates Email & Phone Number

Vernon Hills, IL, US

Bangalore, Karnataka, IN

Images PCs, sets up desks for new employees, Handles new hires and installs applications, worksupwards of 25 tickets a day. Tickets vary between System Issues, Password Resets, Newhire Builds,Office 365, Software issues and more.

Atlanta, Georgia, US

Images PCs, sets up desks for new employees, Handles new hires and installs applications, worksupwards of 25 tickets a day. Tickets vary between System Issues, Password Resets, Newhire Builds,Office 365, Software issues and more.

Charlotte, NC, US

Images PCs, sets up desks for new employees, Handles new hires and installs applications, works upwards of 35 tickets a day. Tickets vary between System issues, Password Resets, Newhire builds, Office build outs and much more. ⦁ Project-managed site expansion to new site in Clearwater.⦁ Managed 4 offices inventory and full IT support spread through West.

Tampa, Florida, US

Images PCs, sets up desks for new employees, Handles new hires and installs applications, works upwards of 20 tickets a day. Tickets vary between Office 365, Active Directory, Microsoft Exchange, some Azure systems, Some Jamf systems, software installs and troubleshooting, connectivity. Setting up Mac users in a windows environment.

Saint Louis, MO, US

• Images PCs, sets up desks for call center employees, handles new-hire laptops to install applications and merge encryption, and works with tickets for issues concerning IBM Lotus Notes, passwords, and connectivity.
• Project-managed site expansions, including setting up floors onsite, traveling to assist at remote sites, working with Directors and CEOs to resolve issues, and leading year-end site decommissioning.
• Project-managed a Microsoft Outlook 2007/2013 mail merger in collaboration with multiple teams.
• Trained professionally for project management, leading multiple projects and training new employees.

Used keen eye for detail to spot bugs and errors in Triple A games in the Alpha testing stage. Being able to record all my findings in a timely manner. Detailed responses to my company in order for the bug to be replicated. Work with a team to test certain modes. Been able to work with major video game companies to ensure their new titles are bug-free at.

St. Petersburg, Florida, US

• Created user accounts through Microsoft Active Directory, set up new hires with accounts and phones, manually assigned phones to employees, and changed employee extensions when necessary.
• Worked in Microsoft Dynamics NAV to fix a company inventory system.
• Handled full user setup in active directory and managed an ip phone system.

Teaneck, New Jersey, US

Imaged PCs, set up desks for call center employees, handled new-hire laptops to install applications and merge encryption and worked with tickets for issues concerning IBM Lotus Notes, passwords, and connectivity.

• Managed requests with high accuracy under rapid timelines, discovered and reported bugs for Appian project management software, and developed processes and procedures to help the team meet business goals.
• Streamlined communication between project managers and the global Johnson & Johnson organization and assist users in using Johnson & Johnson applications.
• Handled high priority projects guiding them from start to finish.
• Worked with High Profile users in the company on a regular basis such as VP’s and CEO’s.

• Assisted customers with booting issues and malfunctioning hardware, including desktops, laptops, and entry servers, as well as software issues that included removing viruses with GoToAssist Remote Support.
• Team fielded around 25 new calls a day and 45 tickets a day through DELTA.
• Assigned technicians to visit customer sites and fix issues when troubleshooting failed.
• Assigned shipments through Oracle Siebel CRM for hardware sent to customers for warranty repair.

Worked in a warehouse environment, gathering all parts and pieces needed for daily upgrades every morning before driving to cell towers across central Florida to perform installations on tower ground equipment boxes, including installing 2G, 3G, and 4G LTE cards and wiring. Ran piping to boxes with fibers in them and made sure alarms worked by using.

Ran a store and personal computer repair shop, including repairing computers brought in by customers, building customer machines, creating personal websites, installing audio systems in personal vehicles, selling cellphones and accessories, and training new employees.

Assisted the owner with network set-up and putting in servers and switches, monitored and repaired servers and systems attached to the network, and performed invoicing and collections for overdue payments.

It Specialist

High School Diploma, Computer Science