- Responsible for sales, marketing, revenue , customer satisfaction and profit for both brands and amazon.- Presenting WBR, MBR, QBR and YBR to CEOs of brands and internal stakeholders,highlight business metric performance and building action plans.- Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.- Partnering with the Retail Category Team and building successful communication channels at all levels, setting proper expectations, providing clear status communications, and managing towards a growth plan for the vendors.- Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience

- Maintain frequent communication to offerencouragement, amend tasks, and provide updateson goal progress.- Implement incentives to keep the team motivatedand focused on their daily tasks/project goals.- Provide frequent feedback on employeeperformance, address weaknesses or inefficiencies,and offer support to improve skill gaps.- Drive the team of 50+ Customer service associates as per agreed SLAs/KRAs.- Assist trainers and QAs with new hire processing andexisting training programs.- Plan, manage and direct daily board operations toincrease revenue and reduce costs through P&Lanalysis.

SCM-buyer (German), working with ABB Automation GmbH.

• Dealing with European clients and the suppliers of telecom industry. • Regular communication with customers over emails and calls for various product related issues. It also includes handling of escalations related to process • solutions to the end users in German Language via E-mail & Phone. • Translation of documents / emails from English to German language and vice-versa. • Ensuring timely submission of daily & monthly reports to Senior Management. • Maintaining Team data for Performance Appraisal. • Providing direction and support to team members for building a capacity and better client servicing including providing guidelines for interaction with customers. • Identify the training needs in the team and effectively address those to effectively manage the process.

• german trainer for A1,A2& B1 level.• Classroom instruction in verbal and written modes. • Designing regular courseware as well as examination questionnaire.