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Ken Chang is listed as Director of Digital Health Technology at UW Health | ex-Epic, ex-Salesforce, ex-Lawyer | Diamond II in Rocket League at UW Health, a company with 6383 employees, based in Madison, Wisconsin, United States. AeroLeads shows a matched LinkedIn profile for Ken Chang.
Ken Chang previously worked as Director of Digital Health Technology - CRM at Uw Health and Director, Consumer Experience at Memorial Healthcare System. Ken Chang holds Doctor Of Law (Jd) from University Of Wisconsin Law School.
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Ken Chang is a Director of Digital Health Technology at UW Health | ex-Epic, ex-Salesforce, ex-Lawyer | Diamond II in Rocket League at UW Health. He possess expertise in leadership, patient experience, writing, epic telehealth, management and 13 more skills. Colleagues describe him as "I have worked with Ken for nearly 10 years and had the pleasure of witnessing Ken's work in multiple roles. I can confidently attest to the fact that Ken will excel in anything he puts his mind to. He is not only brilliant, but his creativity and ability to break down complexities into bite sized pieces is paramount to none. On top of that, he is approachable, kind, and one of the funniest people I have ever met. Ken has been tackling issues in healthcare as long as I've known him using his deep understanding of Epic and Salesforce. I truly feel this combination of knowledge allows him to see the landscape of how to tackle an issue more than someone attempting to solve issues within a single application. On top of that, he is able to take the fear out of technology for those who are leery of automation in an industry that requires such detailed levels of specificity and comes with so much potential risk. His presentation skills combined with his ability to explain things in a way that are digestible and tailored to his audience make Ken one of the most effective coworkers I've seen when it comes to getting things done. These skills make him the kind of person who is able to get anyone on board, whether it be the C-suite or the IT analyst who wants to ensure they won't be up all night and working weekends trying to get the project done. One thing I really want to impress upon anyone who has read this far is that while Ken can certainly "talk the talk", it is because he also can "walk the walk". His technical savvy is remarkable, creative, and forward thinking. Ken never will propose something that can't work in reality, and can often get his hands dirty with figuring out the nuts and bolts of configuration. This level of responsibility to solutions is often not found with someone who is also simultaneously innovative and wanting to better the overall healthcare industry. Lastly, to really round out how highly I think of Ken, I also have to reflect on what a wonderful personality Ken has. He is humble, highly emotionally intelligent, reliable, and genuinely wants those around him to succeed. These skills make him a top tier leader and colleague. I attribute so much of my career growth to the fortune I've had in working with Ken, and know that wherever Ken goes, success is bound to follow." and "Ken and I worked together helping to establish a new division focused on long term customer success. Ken brought innovative ideas and a positive attitude to day-to-day challenges and helped set the course for how we'd grow and scale the division. He has high standards for his work and leads by example, and I personally leaned on Ken to help brainstorm ideas and push through challenges."
Listed skills include Leadership, Patient Experience, Writing, Epic Telehealth, and 14 others.
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Madison, Wisconsin, United States
I am leading efforts to implement Salesforce (Health Cloud, Marketing Cloud, Data Cloud) and Epic (Cheers), *together*, to make the most of the world's best healthcare CRM technologies. Use cases so far include patient targeting and acquisition, service promotion, physician relationship management, employee engagement, and health maintenance.
I helped healthcare organizations engage patients and consumers using Salesforce technology. I excelled at creating workflow and automation solutions to power digital transformations in healthcare and beyond. While presenting at HIMSS and elsewhere, I liked to ask the question: what if your hospital system were powered by the same technology that powers.
Verona, WI
I was a member of Epic's MyChart/Patient Experience leadership. Through broad outreach and regular one-to-one meetings, I provided healthcare executives (CEO, CIO, CMIO, CDO, etc.) with strategic guidance relating to patient experience. I helped customers prioritize, plan, and implement MyChart features and best practices to ensure that patients are.
In addition to continued Cadence TS work, I became a member of Patient Access Leadership. I managed a team of up to 48 direct and indirect reports. I led large teams to resolve large, community-wide escalations (some international), created management tools, and developed my own customer service curriculum, which I taught to over 2,000 Epic employees. I.
Verona, Wisconsin
I provided direct support to six large healthcare organizations that use Cadence (Epic's scheduling module), Referrals, and Welcome. This involved resolving technical and operational issues through configuration, debugging, schedule optimization, and writing code. During this time I led a "Talk Cadence" task force to increase customer engagement.
Greater Minneapolis-St. Paul Area
I provided employment law counsel and strategic charge and litigation support to human resources clients at Target's headquarters and at distribution centers nationwide. I developed and provided trainings and participated in strategic initiatives to minimize legal risk.
Greater Milwaukee Area
I defended employers in discrimination matters before state and federal agencies, including leading investigations, conducting legal research, drafting briefs and other filings, and appearing in court hearings. I also contributed to a successful defense in a federal trial and subsequent appeal.
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Ken Chang works for UW Health.
Ken Chang is listed as Director of Digital Health Technology at UW Health | ex-Epic, ex-Salesforce, ex-Lawyer | Diamond II in Rocket League at UW Health.
Ken Chang is based in Madison, Wisconsin, United States while working with UW Health.
Ken Chang has worked for Uw Health, Memorial Healthcare System, Salesforce, Epic, and Target Corporation.
You can use AeroLeads to view verified contact signals for Ken Chang at UW Health, including work email, phone, and LinkedIn data when available.
Ken Chang holds Doctor Of Law (Jd) from University Of Wisconsin Law School.
Ken Chang is listed with skills including Leadership, Patient Experience, Writing, Epic Telehealth, Management, Internet Troubleshooting, Problem Solving, and Public Speaking.
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