Bhanu Kothakapu Email & Phone Number

London, Gb

London, England, United Kingdom

Experienced Duty Manager overseeing hotel operations and delivering exceptional guest service.• Manages front-of-house staff, ensuring high levels of guest satisfaction.• Coordinates with other departments to maintain smooth hotel operations.• Ensures personalized attention is given to all guests and provides exceptional service at all times.

London, England, United Kingdom

London, England, United Kingdom

Experienced hospitality professional with a proven track record of upholding the highest standards of service in the food and beverage industry.• Skilled in maintaining an aesthetically pleasing bar environment, with a keen eye for detail and aesthetics.• Proficient in inventory management, minimizing waste and maximizing profitability.• Focused on customer satisfaction, with exceptional interpersonal skills and the ability to anticipate and fulfill customer needs.

London, England, United Kingdom

As a Marketing Executive I reported to the senior Marketing Executive and was responsible for overseeing the day-to-day activities of marketing communication campaigns. My key roles and responsibilities included:• Collaborating with cross-functional teams to plan, develop, and implement effective marketing communication campaigns that aligned with the company's marketing strategy and objectives.• Conducting ongoing analysis of product marketing and services to gain insights into customer needs, preferences, and behaviors, and using these insights to optimize marketing campaigns.• Managing the marketing budget, ensuring cost-effectiveness and ROI.• Developing and delivering pricing and promotion presentations to senior marketing executives, and continuously applying new strategies to optimize campaign performance on a weekly basis.

Hyderabad, Telangana, India

As a Technical Support Specialist at Tech Mahindra, I provided exceptional customer service to clients utilizing the Telstra and NBN fiber networks in Australia. Key responsibilities included:• Responding to technical inquiries from customers via phone and email, troubleshoot, diagnose and resolve technical issues within established time frames and service level agreements.• Utilizing a variety of software tools to document customer interactions and update customer records, ensuring accurate and up-to-date information is available for future reference.• Collaborating with cross-functional teams including operations and engineering to identify and resolve issues, and to continuously improve customer service and support.• Participating in training and development programs to ensure knowledge of product offerings and technical capabilities is up-to-date, and sharing this knowledge with colleagues to enhance team performance.

Hyderabad, Telangana, India

As an Operations Executive at Alanita Travel, a US-based travel company with operations in India, I was responsible for achieving the company's objective of providing affordable airfares from the US to India. My key responsibilities included:• Utilizing SABER and AMADEUS travel software to analyze and secure the best ticket prices, while also creating itineraries based on passenger requirements.• Conducting training sessions and overseeing the performance of new recruits to ensure consistent delivery of high-quality service. Consistently driving team growth and productivity through effective monitoring and motivation strategies.

Hyderabad, Telangana, India

I worked as a content writer SEO analyst for a YouTube music channel called Mango Music.Responsibilities and achievements:• Monetization of the videos to make revenue for the channel.• Maximizing revenue for the company by search engine optimization of the video before uploading it on YouTube, thus ensuring that the video gets maximum views.• Analysing the peak timing of subscribers watching videos in YouTube and releasing trending content.• The channel had 0.4M subscribers when I joined the team. Within three months it had 1 million subscribers.

Master Of Business Administration - Mba, Accounting And Business/Management

Bachelor'S Degree, Computer Science