* Managed and ran Okta and all related SaaS integrations, ensuring seamless operation across the organization.* Successfully implemented an IT Service Management (ITSM) and ticketing system, enhancing IT support and service delivery.* Deployed Okta Passwordless and Fido2/Webauthn technologies, significantly improving operational efficiency and security.* Streamlined IT operations by integrating BambooHR and Okta for efficient account deactivation and synchronization.* Developed and deployed automation workflows using Freshservice, boosting efficiency and accuracy in offboarding processes.* Collaborated with cross-functional teams to align IT strategies with organizational goals, improving overall productivity.* Led initiatives to enhance security protocols, ensuring compliance with industry standards and safeguarding organizational data.

I operate as an engineering resource within Zendesk’s IT Operations. Originally tasked with identifying and addressing tech debt within the IT department, I also managed G Suite and co-lead Okta and have since specialized in business process automation engineering using Workato. Also act as a tier-3 resource and mentor our Global Service Desk members and collaborate on projects across various Orgs. Some noteworthy projects while at Zendesk are listed below.Automations via Workato to:* Zero-touch-program to facilitate direct shipment from our vendor to new hires, their Zendesk laptops* Facilitate user on/off-boarding tickets via Workato* Creating and/or de-provisioning accounts were SCIM was not supported via Okta* Facilitate email distribution lists via Workato in Google Workspaces based on organizational reporting structure from Workday for all People Managers ($100K+/yr savings)Automations via Google Apps Script automations:* Automatic Org Unit (OU) structure & user assignment* Automatic calendar subscription for all employees to a company wide events calendar* Export Okta group assignments to a Google sheet* Google two-step (2FA) enrollment for new hiresOther responsibilities and accomplishments:* Co-Admin in Okta; assisting the IAM team in onboarding apps to Okta via SAML or SCIM as needed* Identified and mitigated security risks with better policies and practices; advocated for and succeeded in hiring additional headcount to lead key platforms at Zendesk (G Suite)* Coordinated and managed integrations of G Suite with various applications via API client access and GCP* Coordinated and managed projects, including proof-of-concepts (POC’s)* Created and updated documentation of various applications and platforms* Cross-training and mentoring

• Google Apps Certified Administrator: developed and implemented automated processes and procedures for monitoring and enforcing Google 2FA enrollment, manage forked Chrome extensions, 3rd party integrations (Teem), any many more.• Oka administration and application implementation of new SSO applications.• Maintained and administered cloud based applications (FM:Systems, Envoy, Oomnitza, Anaplan, Workfront, Wordpress blogs, custom solutions built in-house, etc.)• JIRA and Confluences Administration, as well as 3rd party add-on integration• JIRA customizations and automations (Groovy, Automation add-on) to streamline business processes• Various custom solutions coded out and collaborated in using Google App Script, Python and JavaScript to run in our Hybrid environment and in the Cloud (AWS).Here are just a few projects I worked on at Yelp:• Automated JIRA ticket assignment by office support queue's for inter-office moves with FM:Systems using Groovy post-function scripts which had previously been triaged manually.• Automated JIRA due-dates for issues by parsing user department membership.• Migrated and consolidated cloud storage providers (Bash, Rundeck) to Google Drive and Team Drives (helped reduce user licensing to help Yelp save $70K yr.)

As an engineer in a small DevOps/Sysadmin team, we supported the business across all departments, applications and platforms including (both physical as well as virtual) Windows, Mac and Linux systems.• Handled tier 3 issues escalated to the team• Participated on rotating on-call schedule• Evaluated products, tools and implemented solutions• Implemented and managed monitoring of business and production applications, infrastructure and systems with Zabbix and Elasticsearch• Wrote scripts in many languages to automate processes and break/fix, integrate products and handle release engineering Some noteworthy projects:• Rebuilt Windows endpoint management solution (LANDESK)• Implement patching solution (LANDESK)• Rebuilt Mac endpoint management solution with JAMF• Automated domain migrations for Windows and Mac allowing for self-service migrations for end users, allowing Sysadmins to focus on migrating backend services• Helped to extend Puppet management to Windows, providing standard CFM across all platforms• Helped to evaluate solutions & organized proof-of-concepts• Solved an obsolescence problem allowing developers to migrate application stack to modern supported OS and Java platforms• Coordinated with Infosec to implement security solutions across the enterprise, manage PKI, etc.• Solved an obsolescence problem allowing developers to migrate application stack to modern supported OS and Java platforms

As an engineer in a dedicated ‘Line of Business’ support group for DVD business, we supported all systems which handled the iconic Netflix red envelope. I was directly involved in many projects to advance and ensure reliable service of the world famous Netflix by mail business. • Handled issues escalated issues to tier 3 teams as well as coordinating teams to drive solutions during application or systems outages, break/fix, etc.• Support of all domestic, internal employees in remote warehouses across the United States via phone, tickets, paging and team chat• Acted as a liaison to the software development teams to identify bugs, or suggest enhancements to software or systems• Handle requests from inventory and procurement teams to manage transfer to inventory in Oracle via SQL queries, data imports and exports• Participated on rotating on-call schedule• Evaluated products, tools and implemented solutions• Implemented and managed monitoring of all DVD logistic business and production applications, infrastructure and systems• Wrote scripts in many languages to automate processes and break/fix, integrate products and handle release engineering • Responsible for design and implementation of all client and server systems, both remotely in Warehouses behind T1’s and in the Datacenter• Implemented a systems provisioning process via LANDESK to replace inefficient ‘build & ship’ process• Drove client and server OS upgrades via automated provisioning to modern/current OS, removing dependency on obsolete OS• MySQL enterprise to open source migration ($300K yr. savings)• Architected and deployed Ubuntu servers to replace aging Windows Servers using existing hardware• Implemented Rundeck (http://rundeck.org) open source tool to automate deployments on *NIX systems, which were historically done manually• Implemented custom dashboard using Python, javascript and HTML which leveraged data from Oracle to provide single pane of glass view into shipping status

As an Application Support Engineer at Netflix, my duties involved supporting and ensuring the successful operations of Netflix’s distributed DVD facilities (the hubs) through incident tracking via phones, email, automated systems as well as on-call rotations. Technical aptitude ranged widely from basic help desk level support to systems management and administration.● Assisted in automation of and successful execution of domain migration of remote office desktops and servers to all sites.● Conceptualized and successfully executed the automated installation and deployment of new mission critical servers to all remote DVD distribution centers, reducing manual rollout by 2 months.● Led project to automate MySQL database server upgrades from 5.1.43 sp1 to 5.1.50 for all remote DVD distribution centers.

Initially a consultant from TEKSystems in the Network Operations Center (NOC), on the swing shift, my duties involved support and monitoring of all infrastructure; datacenter, corporate, DVD, website and streaming. Additionally, the NOC was responsible for account creation and termination, pushes to all production systems, including the website (netflix.com). Production changes were made either via Kintana (HP Project and Portfolio Management) or custom in-house developed processes, general support for desktops during off-hours, as well as support of the DVD logistics systems and operations.

As Interface Vision is very early in the startup phase with less than 10 people, I do a little bit of everything. Generally though, I am the guy who bridges the technical know-how and helps get solutions in place.My involvement ended however when the runway ended.

As a Technical System Analyst, my duties included monitoring and support of all aspects of hotel and casino operations, as well as escalations from the Helpdesk or other areas of the IT department. Incident handling via monitoring systems, phones, emails and tickets. Additionally, production outage triaging, as well as routine maintenance for a large and distributed environment, various in-house and 3rd party systems and applications; hotel, casino and retail systems, that the Command Center (NOC) directly monitored and supported.

As a Help Desk Analyst for one of the largest Hotel and Casino conglomerate in the world; MGM Mirage (now MGM Resorts International, Inc.), my duties involved responding to issues via email, ticket and phones. Our team supported the various 16 properties the company owned and operated in Las Vegas, Detroit and Biloxi Mississippi, and world wide. Many of the applications we supported were developed in-house, with many 3rd party solutions, in both hotel and casino, as well as coordinating support with various departments within IT Operations during outages.

First professional IT job after college, I worked as a consultant to Ricoh, via Innovative Technology Solutions. We worked in a small group of 3 and for a short time, 4 people! For a small team, we made a big impact; resolving 200 to 500 tickets a week. Juggling phones (often 3 at the same time) was a critial skill. There were also the typical email and alerts via automated monitoring systems, walk-ups etc. A sink or swim environment, Ricoh was a fantastic experience.

My first IT job. ECS Computers was a small family owned computer retailer, where all computers sold, were custom built from components in-house. My duties involved sales, repairs and assembly of said customer computers. I also participated with the initial website design and implementation.