Established and led day-to-day operations of a highly profitable and growing family health practice. Supervised 15 staff, overseeing staff hiring, training, and development. Greeted patients, scheduled appointments, processed claims, and managed weekly staff schedules.➣ Grew the practice from zero patients and zero revenue to over sixty-five daily patients and over $2.5M in annual revenue.➣ Increased practice visibility in the community and with area specialists via creative marketing campaigns, establishing an interactive website, and distributing marketing collateral at scheduled events, schools, field trips, and the clinic.➣ Secured commercial and state insurance contracts, building and radiology permits, and CLIA waivers for the practice. ➣ Generated financial incentives through Medicare and Medicaid by outlining the use of EHRs.➣ Spearheaded ongoing marketing efforts resulting in new Doctors joining the practice.➣ Established relationships with vendors resulting in favorable terms and delivery timelines.➣ Addressed and resolved computer hardware and software technical issues.➣ Maintained medical licensing and credentialing with local hospitals.

Acted as the operational administrator for the department leadership and the interface for the practice to the hospital and the local community. Managed 40 staff while providing direct business operations support to our Medical Directors, site Physician partners, and providers. Held full budget and P&L responsibility. ➣ Instrumental in increasing the practice’s revenue by over 200% over three years, the largest increase in the history of the practice.➣ Coordinated site clinical schedules to ensure adequate coverage without disruption to patient care.➣ Oversaw staff development, clinical and business metrics achievements, and cultural core values.➣ Oversaw the daily management of the office budget, office expenditures, and staff overtime.➣ Ensured the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording, and distribution of payments, medical assisting vital signs, and lab tests.

Led daily operations of a high-volume specialized medical practice. Supervised 45 staff in support of three Doctors and oversaw staff hiring, training, development, and performance management. ➣ Documented patients' personal and insurance information electronically, ensuring accurate and timely filing of claims while following all HIPAA compliance regulations.➣ Coordinated and maintained a steady patient flow with few delays focusing on effective scheduling, appropriate resource allocation, and ongoing cross-training of support staff.➣ Collected and posted medical office charges to patient accounts and corrected mistakes.➣ Verified credentialing requirements of Physicians and Physician Assistants.

Spearheaded all Medicare billing efforts, verifying insurance coverage, answering questions, and leading patients’ rejected claims appeals.➣ Earned commendation for consistently increasing the company’s bottom-line revenue and collecting over $500,000 of outstanding invoices.