Keith Bedford Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto

Toronto, Canada Area

Responsible for managing the firm’s technical services department including all firm hardware/ software, support (both eDiscovery and IT), budgets, vendors, purchasing and training. Managed the collection, processing and importing of data into all review platforms using a variety of tools including NUIX, Relativity and EDT.Planned and implemented structured data analytics on each case including email threading, textual near duplication analysis, repeated content filtering and language analysis.Planned and implemented conceptual data analytics on each case including conceptual analytics index, concept clustering and keyword expansion.Carried out full productions from requirements through to export and delivery.Provided training to internal review teams as well as external client teams on all review platforms.Managed all technical vendor relationships including external review platform hosting, managed IT services, developers and hardware/software vendors.

Toronto, Canada Area

Provide key technical project management support to Osler lawyers, clients, and members of the Discovery Management Group, with a focus on using technology to create efficiencies within the litigation practice, and providing technical case support for the organization and preparation of document databases.•Providing technical project management services related to document collection, processing, review technology, and workflow. •Assisting with electronic document review planning, batching, and strategic culling. •Processing electronic data (including culling, filtering, and imaging) to allow import into the chosen review application. •Assisting in providing specialized, case-specific, one-on-one training sessions relating to the use of Relativity, Summation, Concordance, and other Litigation Technology software tools. •Assisting the legal team and/or client(s) with implementing defensible methods of electronic data collection (both advising best practices as well as assisting with on-site collections). •Assisting with custodian interviews (interviewing client(s) to determine universe of documents). •Serving as the technical subject matter expert on Technology Assisted Review (TAR). •Providing assistance to the department and legal team with complex Boolean searching. •Manipulating data into meaningful reports and assists with all aspects of electronic document production. •Assisting with on-site trial technology. •Providing advice and direction to legal staff and lawyers regarding eDiscovery matters as required.

Toronto, Canada Area

• Provide second level application support for enterprise software/hardware, resolving through on-going liaison with vendors and other members of the IT department.• Research, test, install and configure enterprise software/hardware systems.• Diagnose and develop solutions to recurring software problems and ensured prompt resolutions.• Manage and execute enterprise software upgrades by following project management processes.• Develop and prepare the team for application updates, implementation of new products or features.• Produce end-user documentation/instructions, tutorials and knowledge base articles.• Create scripted installs for managing automated software installations.• Maintain user accounts, security and databases for key internal applications used nation-wide.• Create and maintain documentation for IT staff and users pertaining to enterprise software/hardware systems and department operations.

Although the title does not reflect it, I was managing many projects as well as leading teams on projects that were managed by senior staff. •Successfully managed team of five IT staff in replacing over 250 work stations in five offices over one month•Coordinated with senior management on a million dollar deployment of new HP desktop and Xerox multi-function, high volume printers and copiers•Working with IT staff across Canada, successfully led the Toronto office in our national cost recovery terminal replacement project•Gathered requirements, researched and procured companies to implement new mailroom management system and security camera solution, working closely with stakeholders and sponsors •Implemented new cost recovery feature to more accurately report print jobs, resulting in increased revenue for the firm•Managed mandatory software upgrades for tax department increasing installation efficiency and decreasing downtime for the users by 90% •Reporting to the Project Manager, was a key contributor to the national VOIP deployment team; responsible for user acceptance testing, equipment set up and configurationDay To Day Duties:•Provided second level technical support for desktops and software resolving through on-going liaison with vendors and senior IT staff•Researched, tested, installed and configured enterprise software/hardware systems•Diagnosed and developed solutions to recurring software/hardware problems and ensured prompt resolutions•Managed and executed enterprise software/hardware upgrades by following project management processes•Created scripted installs for managing automated software installations•Maintained user accounts, security and databases for key internal applications used nation-wide•Provided technical direction and training to staff, ensuring appropriate back-ups were in place•Administered and maintained documentation for end users pertaining to applications and systems operations

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