Kathy Bell Email & Phone Number

3801 Arapaho Road Addison, Texas 75001

As a Sales Support Manager I assist our Sales teams to find solutions to App process and assist them with issues that they run into along the way. As an Ops Manager, I assist our Ops Team, of 150 people, with any escalated issues with Representatives and Merchants alike. As a Resolutions Mediator…I handle and listen to Merchant complaints as well as BBB complaints that merchants may submit and I assist them in finding a resolution that benefits both parties. As a Motivator, I find ways… Show more As a Sales Support Manager I assist our Sales teams to find solutions to App process and assist them with issues that they run into along the way. As an Ops Manager, I assist our Ops Team, of 150 people, with any escalated issues with Representatives and Merchants alike. As a Resolutions Mediator…I handle and listen to Merchant complaints as well as BBB complaints that merchants may submit and I assist them in finding a resolution that benefits both parties. As a Motivator, I find ways that daily help our Employees feel valued and help them stay positive while they deal with our Merchants. I organize Events, monthly Luncheon’s & regular snacks times because the little things count in helping people stay motivated. I organize games that help them understand “Teamwork” and how it is valuable and used in this industry. Show less

Addison, Texas

I support both Sales and Operations in dealing with day to day issues between the two Dept's. 1. I work with Customer Service on Incoming Sales related issues.2. I work with Seasoned Sales Reps in the field to assist them in getting their issues resolved or to advise them as to how to resolve an issue.3. I train and work with Team Leaders inside the office to manage their Teams and resolve a any issues between them and Customer Service.4. I work with the following related… Show more I support both Sales and Operations in dealing with day to day issues between the two Dept's. 1. I work with Customer Service on Incoming Sales related issues.2. I work with Seasoned Sales Reps in the field to assist them in getting their issues resolved or to advise them as to how to resolve an issue.3. I train and work with Team Leaders inside the office to manage their Teams and resolve a any issues between them and Customer Service.4. I work with the following related Dept's to assist with a smooth resolution: Risk, Collections, Leasing & Deployment. For the last 5 years I have also managed motivational events, contest and planning Customer Service week for our Operations Team Show less

I started as a Purchase Journal Associate and then after a year moved to the Dock/Housekeeping Manager. I did that for about 2 years an moved up to Customer Service. I was promoted to Sales Manager in Training at the Richardson Sq Dillards...then became the Housewares Manager at the Prestonwood Mall for 1 year until we closed the store because the mall had been sold. I went back to Richardson Sq Dillards as the Housewares manager and was there for 3 years. I was then Promoted to the Newest… Show more I started as a Purchase Journal Associate and then after a year moved to the Dock/Housekeeping Manager. I did that for about 2 years an moved up to Customer Service. I was promoted to Sales Manager in Training at the Richardson Sq Dillards...then became the Housewares Manager at the Prestonwood Mall for 1 year until we closed the store because the mall had been sold. I went back to Richardson Sq Dillards as the Housewares manager and was there for 3 years. I was then Promoted to the Newest Dillards at Willowbend as the Women's Manager. After being in that position for a little more than a year I was promoted to the Cosmetic/Accessories Manager till I left Dillards all together in May of 2006. Show less

Lewisville, Richardson, Prestonwood & Willow Bend

Manage 45-60 people daily, scheduling, motivating and Managing them as a team. I handled Customer issue, assisted the Sales Associates in merchandizing and created mini shops for new products coming in.

Bachelor'S Degree, Music / Practical Theology

High School/Secondary Diplomas And Certificates