Manage the Credit Control function, working closely with Sales, Customer Service and our Depot Managers. Collection of debt, allocation of payments, building relationships across a range of customer types (from Sole Traders to Large Businesses), resolving customer queries and raising statements, invoices and credit notes. Also, liaising with our debt collection/legal partners and our broker/credit insurer.

Ran the accounts receivable process on behalf of 12 separate franchise businesses with a total portfolio worth over £2m, alongside a junior Credit Controller .Supported franchisees to manage bad debts and insolvency matters. Managed the relationship with an outsourced debt collection/legal team agency. Produce weekly aged debt reports for each franchise.

Responsible for the smooth running of Accounts Receivable for this medium sized UKcharity. The role was previously shared amongst the accounting team, but a more focusedposition was created in order to increase the cash-flow for the charity during a particularlychallenging time.As Credit Controller, my primary task was to collect in the aged debt that had built up and to reconcile all ledgers whilst continuing to raise regular and notified invoices throughout the month and reconcile all accounts. I worked to put in place a smooth process whereby invoices are raised at an appropriate time and in line with expectations of the local authorities who fund the majority of the people the charity supported. I had also been able to introduce cost savings to benefit the charity going forward.Achievements: Quickly built relationships within the local authorities that the charity deals withacross the UK, finding contacts where none had previously been known. Collected aged debt that would normally have been written off as uncollectable.

My role required the implementation of excellent planning and organisational skills. Themany tasks included:Assessment of the credit worthiness of clients’ customers (debtors), and underwritecover according to strict policy guidelines. Act as key contact for internal and externalcustomers in relation to invoice factoring credit limit queries. Responsibly manage therisk to the organisation and to customers alike. Actively monitor changes in credit scoresand payment patterns, and deal with all incoming adverse information. Liaise with otherdepartments within the organisation to ensure effective collection, proposing action andauthorising payment plans where necessary. Ensure that both the bank’s risk policy andthe third party bad debt insurance policy were adhered to.Achievements: Realised, and put steps in place to prevent, a potential problem where a recentchange to our bad debt insurance policy could have meant that we would have lostthe effect of our full discretionary limit in certain circumstances. Responsible for the publication of a bi-monthly report that highlights potential creditrisks with debtors across all Barclays Sales Finance products.

Collection of any remaining outstanding invoices owed by debtors of a client that hadbreached their agreement with Barclays, resulting in the termination of their facility. Sentout copy invoices as necessary where debtors were yet to have received them, makingsure the Notice of Assignment was clearly visible. Resolved disputes and negotiatedrepayment plans to ensure maximum possible collection rate. Worked closely withRecovery Managers. Achieved highest collection rate amongst the team whilst I was in this position

Accurately managed all incoming information with regard to insolvent debtors. Timelycompletion of Proof of Debt forms and sending out of customer letters was critical. Actedas the key point of contact for clients and their Relationship Managers, RecoveryManagers, the Debtor Underwriting team, and Insolvency Practitioners. Responsible forrecording bad debts and raising provisions for any shortfall, meeting with Finance on amonthly basis to ensure accuracy. Maintained hard and soft case records of ongoingbad debt cases. Wrote a detailed Standard Operating Procedure for this role, which continues to be used as a training guide