Katarina Benusova Email & Phone Number

Ontario, Canada

Burlington, Ontario

Led a team of 32 staff in delivering the Mercedes-Benz “the best or nothing” experience for all visitors and clients coming into the region’s flagship dealership.• Significantly increased staff efficiency and retention from 20% to 80% through cross training• Supported marketing manager in executing over 30 events and raising over $1 million for local charities/foundations• Developed and implemented seasonal luxury lifestyle gift baskets and fostered brand ambassadors within the… Show more Led a team of 32 staff in delivering the Mercedes-Benz “the best or nothing” experience for all visitors and clients coming into the region’s flagship dealership.• Significantly increased staff efficiency and retention from 20% to 80% through cross training• Supported marketing manager in executing over 30 events and raising over $1 million for local charities/foundations• Developed and implemented seasonal luxury lifestyle gift baskets and fostered brand ambassadors within the client experience team, increasing sales revenue by $30K over 3 years, for the parts department• Developed procedure manual for reception, sales concierge and shuttle/valet staff to provide clients with consistently outstanding service while maintaining performance in high pressure situations• Successfully grew the client experience team from 19 to 32; recruited and developed high performing, customer focused employees Show less

• Supervised team of receptionists and shuttle/valet drivers to ensure consistency in all client interactions• Reorganized and improved the dealership’s motor vehicle licensing system creating a procedures manual and training new hires

Hamilton

• Consistently delivered memorable shopping experience and fostered relationships with patrons through tailored and knowledgeable service• Acted as an ambassador for the AGH by promoting and educating patrons regarding the available exhibitions, events and services• Created eye-catching seasonal display windows which helped increase traffic into the Shop• Trained and supervised the Shop volunteers

• Developed and formulated the complete interior design concepts for residential projects; specialized in large scale estate homes• Handled all communication with clients and suppliers, maintaining a courteous and professional manner at all times• Coordinated implementation of design as point person for all contractors; prepared all project related material including AutoCAD drawings, schedules and concept boards

• Developed concept plans and detailed millwork drawings• Assisted head designer on site and during client meetings• Basic administrative duties

Combined Honours Degree, Art History, Classics

Activities and Societies: Held the role of an exhibition designer in the virtual exhibition ‘Shaping Hamilton’ put together in partnership.

Future Ready Leadership Program

Ontario College Advanced Diploma, Interior Design

• Sheridan Silver Medal of Academic Excellence for highest cumulative GPA in program (4.0) • Queen Elizabeth II Aiming for the Top.