Kelly Berardini, Mha, Atc Email & Phone Number

Orange, Ca, Us

Orange, Ca

Operations and Performance Improvement:• Develop innovative programs and services to increase revenue and enhance patient/client experiences and outcomes• Establish front office and clinical staff KPI goals and ensure achievement• Recruit, hire, and onboard all staff and independent contractors• Develop staff via role modeling, coaching, motivating, and goal setting• Manage 17 direct reports, including schedules, counseling, evaluations• Partner with clinical providers… Show more Operations and Performance Improvement:• Develop innovative programs and services to increase revenue and enhance patient/client experiences and outcomes• Establish front office and clinical staff KPI goals and ensure achievement• Recruit, hire, and onboard all staff and independent contractors• Develop staff via role modeling, coaching, motivating, and goal setting• Manage 17 direct reports, including schedules, counseling, evaluations• Partner with clinical providers to evaluate and enhance care delivery• Empower front office staff to diagnose and fix process bottlenecks• Ensure compliance with federal and state laws and regulationsBusiness Development and Marketing:• Manage CRM/engagement platform to reactivate patients• Establish and evolve digital marketing tactics to leverage our brand• Facilitate and respond to patient and client reviews on Google, Yelp, and Facebook, and other sites - increased positive Google reviews by 92%• Create, curate, and manage on-site and off-site content, advertising, social media, messaging, and SEO - increased views, leads, engagement by 75%• Deploy email marketing campaigns - increased open and click rates by 45%• Nurture partnerships with physicians and other referral sources• Build relationships with sports organizations and athletics programs• Share patient satisfaction and outcomes measures with key stakeholders Show less

Orange County, California Area

Provided strategic planning, project leadership, performance improvement, content development, social media management, professional athlete pre-season physical screenings, and accreditation preparation services. Clients included National Exercise and Sports Trainers Association (NESTA), Developing Athleticism, SPEED, Wexford University, and the Anaheim Ducks professional hockey team

Orange, Ca

• Instructed undergraduate athletic training courses: – Clinical Diagnosis of Lower Extremity Injuries, Rehabilitation of Musculoskeletal Injuries – Pharmacology, General Medical Conditions, Healthcare Administration – Prevention and Treatment of Athletic Injuries, Introduction to Athletic Training – All levels of clinical labs• Built relationships with professional sports teams and secured high profile affiliated clinical sites• Coordinated and… Show more • Instructed undergraduate athletic training courses: – Clinical Diagnosis of Lower Extremity Injuries, Rehabilitation of Musculoskeletal Injuries – Pharmacology, General Medical Conditions, Healthcare Administration – Prevention and Treatment of Athletic Injuries, Introduction to Athletic Training – All levels of clinical labs• Built relationships with professional sports teams and secured high profile affiliated clinical sites• Coordinated and supervised student clinical education experiences at local professional sports venues• Facilitated and assisted with the program's successful CAATE re-accreditation• Assisted with the placement of more than 70 students in clinical rotations each semester• Interviewed and evaluated prospective students for program admission• Authored and revised program policies and procedures• Managed all program internal and external communications and marketing materials• Coached graduating seniors on interview tactics; organized and conducted mock interviews• Conducted faculty visits to affiliated clinical sites. Show less

Anaheim, Ca

• Managed public relations activities for a 224-bed not-for-profit community hospital• Cultivated and pitched patient, staff, and hospital success stories to gain more than $750K in positive publicity• Coached physicians, executives, and hospital staff in effective media communications• Developed a consortium of clinical staff to serve as speakers/expert interview subjects• Served as hospital's Public Information Officer - responded to media inquiries, trained in crisis… Show more • Managed public relations activities for a 224-bed not-for-profit community hospital• Cultivated and pitched patient, staff, and hospital success stories to gain more than $750K in positive publicity• Coached physicians, executives, and hospital staff in effective media communications• Developed a consortium of clinical staff to serve as speakers/expert interview subjects• Served as hospital's Public Information Officer - responded to media inquiries, trained in crisis communications• Facilitated patient safety initiatives and supported Joint Commission hospital accreditation preparation via the development of employee and physician education campaigns• Managed all aspects of internal and external publications, print materials, and advertising• Developed hospital and service line website content and managed intranet employee microsites• Wrote speeches and prepared presentations for hospital executives and physician leaders Show less

Anaheim, Ca

• Established the theme park’s first Athletic Training program.• Provided on-site athletic training services to more than 1,000 Disneyland cast members.• Reduced occupational injury claims in the Entertainment Division by over 50% within just four months.• Collaborated with stage managers, choreographers, and other team members to decrease injuries.• Developed and implemented effective and efficient intervention and risk management programs.• Conducted functional… Show more • Established the theme park’s first Athletic Training program.• Provided on-site athletic training services to more than 1,000 Disneyland cast members.• Reduced occupational injury claims in the Entertainment Division by over 50% within just four months.• Collaborated with stage managers, choreographers, and other team members to decrease injuries.• Developed and implemented effective and efficient intervention and risk management programs.• Conducted functional movement assessments and new cast member screenings.• Designed a research study to determine the efficacy of a mandatory cast warm-up program.• Coordinated athletic training schedules for multiple venues and supervised staff.• Controlled program budget; generated utilization and injury trend reports.• Delineated policies and procedures, clinical pathways and staff competencies. • Presented inservice education to Disneyland physicians and allied health professional staff.• Trained and oriented new staff members. Show less

Anaheim, Ca

• Provided comprehensive high quality health care services to diverse populations of student athletes.• Developed emergency policies and procedures for managing athletic injuries.• Supervised assistant AT and student aides; developed and coordinated student volunteer program.• Created injury prevention education programs for athletes, coaches and parents.• Collaborated in the development and implementation of a computerized athletic injury tracking system.• Trained and… Show more • Provided comprehensive high quality health care services to diverse populations of student athletes.• Developed emergency policies and procedures for managing athletic injuries.• Supervised assistant AT and student aides; developed and coordinated student volunteer program.• Created injury prevention education programs for athletes, coaches and parents.• Collaborated in the development and implementation of a computerized athletic injury tracking system.• Trained and certified coaching staff in CPR and first aid. Show less

Master Of Health Administration

Summa Cum Laude College of Lifelong Learning Top Graduate Honors Internship with MemorialCare corporate headquarters, Huntington Beach, CA.

Bachelor'S Degree, Exercise Science - Athletic Training

Dance Minor, Dance Scholarship Dean's List, Departmental Honors