- Hired, managed, supervised, and onboarded all staff members, acting as head resource, team leader, and main point of contact for operations manager and owner to six location employees. - Reviews customer feedback alongside operations manager, communicating and establishing processes for appropriate solutions.- Monitored daily inventory thoroughly, working with multiple vendors and companies to ensure successful service. Established procedure to make sure inventory was stocked appropriately and efficiently. - Developed seasonal, targeted location marketing campaigns and promotions generating a 20% increase in revenue for business operations.- Maintained a clean, organized, and inclusive space for all patrons by following NY State Health and Food Safety codes and abided by FDA COVID-19 regulations.

- Expertly trained in all aspects of fine dining, specifically catered events. - Waitress for events with 200+ attendees, working alongside a large kitchen and wait staff.- Setting up and breaking down for events.- Knowledge of wine, spirits, and beers offered at each event with table side pour service.- Always meet expectations of professionalism and presentable attire.- Punctual, responsible, knowledgable, and reliable.

- Onboarded all new employees; establishing and overseeing service procedures implemented by all front of house employees, maintaining an organized and communicative work environment; appropriately delegating responsibilities to ensure smooth service daily and acting as singular point of contact between front and back of house. - Partnered with head chef and restaurant leadership to create comprehensive employee resource guides, ensuring their ability to provide high quality customer service to restaurant patrons.- Designed and created restaurant marketing materials; i.e. physical menus, social media graphics, menu/chalk boards and other collateral.

- Responsible for all transactions inside restaurant and butchery, opening and closing register daily. - Maintained inventory of all dry storage items and beverages.- Vast knowledge of all food items (kitchen and butcher), restaurant procedure, and retail. - Point of contact between upper management and front of house.- Maintained communication with all customers and management, ensuring quality customer service adequately problem-solving when necessary. - In-house designer for all chalkboards and menus. - Onboarded all new cashiers, assisted training of servers.

- Acted as employee resource support; gathering customer feedback and establishing community outreach events and programs to drive office morale and productivity. Established and initiated community outreach events and programs, working as a guide for employees and listening to suggestions and concerns. - Maintained company brand and presence across multiple social media applications, enhancing content to benefit customer-company relationships.- Acted as in-house content creator for social media, newsletters, and emails.