SAP Ariba 's mission is to transform the way companies of all sizes, across all industries, and geographies operate by delivering technology, service, and network solutions that enable them to holistically source, contract, procure, pay, manage and analyze their spend and supplier relationships.Responsible for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. Responsibilities include:• Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. • Relationship Assessments and outcome Success Plans, initiate tracking and maintain associated tasks for each account in the portfolio.• Track SLA performance, usage and adoption metrics, and overall customer satisfaction• Meet or exceed account-specific revenue and profitability goals for the account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.• Act as a primary escalation point for cloud solutions for those accounts within their portfolio.• Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth.• Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals.• Facilitate quarterly Account Reviews and monthly Relationship Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships.• Manage new account assignments into the portfolio.

Responsible for driving the MaxAttention services and managing the accounts across the regulated Industries. Responsibilities include:• Drive the MaxAttention Service sales working with the License and delivery sales team• Support MaxAttention sales by demonstrating the value of MaxAttention at various customers• Rampup Champion for New MaxAttention for RI practice• Developed best practices to improve the MaxAttention value for customers• Created Newsletters to inform the community on customer successes and go-lives• Manage assigned TQMs to ensure customer satisfaction• Own the technical evaluation and have a holistic understanding of customer situation and solution• Propose, negotiate, and support MaxAttention service offerings per company guidelines.• Develop service plans to ensure all the customer projects and support are safeguarded• Work with C-level execs to align on MaxAttention service plans according to the project timelines• Staff and coordinate execution of MaxAttention offerings on-site and remotely to ensure customer satisfaction.• Manage risks and top issues and drive execution of action plans• Leverage internal processes and teams to achieve SAP and customer's desired outcomes• Establish trusted relationship with customer to drive action plansAchievements: Successfully delivered over 8 successful go lives by engaging MaxAttention teams. Worked with several escalated customers to get them resolutions. Acted as an Advisor to Customers to drive products/technology decisions.

Responsible for Master data and Integration management for a SAP re-implementation. Responsible for delivering on time, on budget project while meeting the strategic objectives of the organization. Responsible for continuously evaluating the outcomes versus plan and benefits. Took immediate action to mitigate risks and resolve issues to ensure the project success. Always looked to resolve, based recommendations and decisions on facts and experience. Collaborated with the business and technical team to ensure that the program objectives are clearly defined, agreed to and documented. Developed plans with clear milestones to ensure proper guideline to the project managers. Follow through the plans to ensure on time on budget execution of the project.Achievements:• Develop project charter, cadence meetings and setup communication channel. • Track and communicate activities on an agreed schedule with the stakeholders• Setup regular meetings to keep the teams well informed of the status of the project• Supported various teams such as change management, Accounting, product management, Quality Management, Materials management, Sales and distribution to develop KDDs, BPDs, and drive the functional requirement. Worked with the technical team to complete the development

Supported stabilizing the global supply chain management program focused on standardizing and simplifying master data governance using SAP MDG. Challenges included in-flight deployments that were several millions of dollars in complexity with multiple back to back go lives. Program includes Latin America, Canada, LER, North America, Japan and Asia Pacific. Developed a plan to deliver a smooth consistent, reliable, and standard process to roll out all these projects with a near term fix, mid-term and long-term strategy from a People, Process and Technology perspective. Managed 4 smooth go-live of ongoing projects along with the implementation of the strategies and plans while supporting ongoing project design issues and providing solutions.Achievements:• Ensured 4 smooth go lives and laid foundation for smooth go lives for all future roll outs• Developed near term, mid-term and long term strategies for a sustainable approach to all the future projects• Developed a global landscape for Master Data Governance• Developed new organizational structure to support the ongoing operations• Identified Design gaps and enforced appropriate procedures to ensure success• Developed landscape strategy that can scale according to the business growth

I was promoted to the next level in management to enhance EIM practice globally supporting sales and delivery as well as for Big-Data innovation. I improved the practice by leveraging team competencies, developing best-practices and improving customer satisfaction. I was also responsible for global revenue, order book, pipeline, contribution, business plans, sales, commercial contracts, solution portfolio, innovation adoption, program implementation, team utilization and customer partner relationship.Achievements:- Developed the largest Enterprise Information Management practice globally- Grew adoption and revenue within North America attaining over 230% of revenue plan, from $12M to $34M- Grew pipeline from $8M to over $150 M- Managed a strong consulting team of over 65 Consultants consisting of Architects, Platinum Consultants, Principal Consultants, Project Managers and Managers- Managed, qualified and drove the Customer pursuit from sales through closure- Built a team of industry professionals, architects and business managers, provided outstanding industry and solution consulting services to customers and partners- Promoted global on-premise and cloud services through re-usable knowledge assets, innovation acceleration and cloud adoption - Collaborated with software development, solution management and support teams in providing thought-leadership and outstanding knowledge assets- Developed and implemented Service Packages, RDS and provided ADM solutions to Customers- Managed over 10 programs with Global & Regional teams, with quantified benefits- Conducted Project QA/Risk reviews, key Deliverables such as project charters, functional specifications, fit/gap analysis, technical designs, test output, etc.to ensure zero Project escalation

As a CDM, I was responsible for Consulting development, customer project management, sales support and project execution. I was also responsible for managing a team of consultants, Architects and Managing Principals whose skills spanned across the SAP Product line. As a Global champion for MDM, I was responsible for overall growth of the MDM market and MDM practice.Created Architect Program for North America and developed Architect practice in the region and built an outstanding team of Architects. Developed a roadmap to build the Technical and Enterprise Architects across the region.Introduced monthly Architect newsletters and MDM newsletters (NA and Global) to establish the knowledge in the region. Enabled the deal validation and execution process by effectively promoting standard SAP delivery execution standards. Provided consulting delivery governance and project oversight by proactively managing the customer relationship and deal execution by working closely with regional sales directors. Established thought leadership and manager competencies by providing mentorship, strategic direction and guidance to the Delivery Execution team.Developed several packaged services, RDS and accelerators to reduce the project cost and increase MDM sales. Developed strategies to improve the delivery methods, prevent escalations, and reduce cost on the projects while increasing the ROI to the customers.Consistently monitored knowledge development for the consultants, workforce planning based on market trend and customer demand, and work collaboratively with consulting, sales and internal departments to achieve overall business targets.Achievements:- Improved the MDM practice from 13 million to 32 Million. - Developed a team 24 Architects nationally- Developed strategies to avoid project escalations

- Responsible for advising core delivery execution project/program managers in the execution of MDM engagements to resolve issues related to corporate politics, external politics, client and partner/vendor relations, project quality, project risk, issues resolution and conflict management:- Recognized as a thought leader who developed standard processes and tools to support volume sales model (Statements of Work, Work Breakdown Structures and Customer Presentations).- Provided senior oversight during the development of proposals and requests for proposals associated with projects and program. Actively supported risk assessments, led qualification and deal execution activities.- Team lead for the launch of Master Data Management / Data Governance at SAP America - Built the practice from ground zero to 13 Million with a strong team of 26 MDM consultants from 0 while working on active projects and supporting MDM license and service sales. - Received trusted advisor status with many key customers and met financial targets- Managed consultants and provided project oversight for customer engagements. - Developed and executed strategies for Implementation Planning, Contract Negotiations, Account Management, Product Positioning, Resource Staffing, Training & Development, and Presales Support. - Assisted account teams in identification, pursuit, negotiation, closure and implementation of new opportunities through successful Business Development activities. - Supported a multitude of customers across the industries (IS Oil, AFS, Utilities, Manufacturing, Retail, etc.) providing expert SAP consulting services as well as mentoring and guiding internal consultants. - Lead the product development IS Oil products, go-to Market strategies and introduced the product in the IS Oil industry and supported the implementations. - Developed Practices for Business connector, XI/PI, B2B, SRM, etc. Conducted Project Reviews and recovered several failing projects.

Responsible for providing expert SAP consulting advice, full life-cycle implementation support to a multitude of customers across the industries (IS Oil, Utilities, Manufacturing, Retail, etc) as well as mentored and guided internal consultants. Lead the development IS Oil products, go-to Market strategies and introduced the product in the IS Oil industry and supported the implementations. Received Leadership club award for customer success.Represented SAP as an expert in the “Meet the expert” booth supporting multiple products (such as mysap.com, Business connector, SRM, XI/PI and MDM) at SAP TechEd and ASUG for several years. Achievements: – Successful implementations with reference customers, Practice development and management experience.Received several awards:- Leadership Club Award- Employee Recognition Award and multiple Consulting Incentive Awards.