Khushi Bhatnagar Email & Phone Number

• Established and maintained positive working relationships with over 10 key internal and external partners, serving as the primary point of contact for stakeholder inquiries and ensuring a 95% satisfaction rate.
• Provided operational support for key projects, conducting data reviews and consultations that led to the identification of 10 relevant indicators for performance measurement.
• Created data visualisations using Excel, including interactive charts and graphs, enhancing reporting clarity and enabling data-driven decision-making for stakeholders.
• Managed office supplies and maintained an efficient electronic and paper-based filing system, reducing retrieval times for documents by 30%.

Windsor, Ontario, Canada

• Provided support to 100+ customers daily, achieving a 95% satisfaction rate through issue resolution.
• Utilised CRM software to track interactions, resulting in improved follow-up accuracy and a 15% increase in customer retention.
• Collaborated with cross-functional teams to resolve issues, reducing escalation rates by 20% and enhancing the overall customer experience.

Mississauga, Ontario, Canada

• Tutored 30+ students weekly in subjects like business analytics and finance, resulting in an average grade improvement of 20% across tutored subjects.
• Created personalised lesson plans tailored to individual student needs, which increased student engagement and comprehension by 30%.
• Monitored student progress and provided actionable feedback, reducing the number of failing students in tutored subjects by 15%.

Mississauga, Ontario, Canada

• Conducted research on the impact of AI on academic integrity, providing the Academic Integrity Office with a database that informed strategic decision-making.
• Evaluated the current academic integrity remediation process, identifying key areas for improvement and implementing changes that simplified procedures for student understanding.
• Developed and launched workshops addressing academic integrity issues, resulting in a 40% increase in student participation and engagement.
• Collaborated with faculty to create awareness campaigns, leading to a measurable 30% rise in student understanding of academic integrity policies.

Mississauga, Ontario, Canada

• Assisted over 200 students and faculty weekly in locating library resources, contributing to a 20% increase in library usage during the academic year.
• Organised and catalogued new acquisitions, resulting in a 25% reduction in resource retrieval time for patrons.
• Provided technical support for library resources, helping 50+ users weekly navigate online databases and research tools.

Mississauga, Ontario, Canada

• Support provided to first year students based on experiences as an upper year student with the opportunity to support incoming students with their skills to succeed.
• Provide practical advice and encouragement so students gain confidence and develop strategies to achieve their goals at Sheridan.

Mississauga, Ontario, Canada

• Facilitate various leadership workshops in collaboration with Sheridan staff across the campus, in person as well as online while creating a space for interactive learning.
• Engage with Sheridan students and connecting with them to support them in achieving their leadership goals.
• Motivate students to participate in the Bruins Leadership challenge as well as supporting creation of a virtual Sheridan community by updating announcements and hosting discussions.

Mumbai, Maharashtra, India

• Assisted in generating monthly financial reports, providing insights that improved departmental decision-making and efficiency by 15%.
• Conducted market research that identified key trends, informing planning and enhancing competitive positioning in the market.
• Supported budget preparation, tracking expenses that led to a 10% reduction in overall operational costs through careful monitoring.
• Managed accounts payable and receivable, ensuring timely invoice processing and maintaining relationships with 20+ vendors, achieving a 95% on-time payment rate.

Post Graduate Certificate, Project Management, 3.87

Postgraduate Degree, Project Management, 3.87

Postgraduate Diploma, Business Analysis And Process Management, 3.83

Bachelor'S Degree, Management Studies, 9.97 Cgpa

12Th Grade, Business/Commerce, General, 95%