Kimberly Bishop Email & Phone Number

Answer over 50 calls a day in reference to Clark County Animals and Animal Laws.Utilize multiple resources and programs to ensure callers and officers are thoroughly informed.Effectively handle assigned monthly duties in a timely manner.Updated activities and case files with accurate information.Delegate over 400 calls for services to Animal Control Officers in various areas of Clark County.

Las Vegas, Nevada, United States

• Handles over 80+ customer interactions a day, while providing friendly, polite, and personalized customer service.• Gives accurate information and appropriate information in a timely manner to answer questions, troubleshoot issues, and resolve any complaints. • Memorizes multiple documents specific to various divisions in over 40+ states to provide the most accurate and appropriate information. • Utilizes customer service software, Salesforce, to enter in customer information, service requests, take payments, and update account information.

•Supervised 4-5 telecommunicators on various different shifts (Days, Evenings, Nights) in the absence of a Shift Supervisor.•Monitored the quality and progress of each dispatcher’s work to ensure that it is done to policy and procedure. •Provided technical and additional work-related resources to fellow dispatchers to assist their roles in public safety. •Trained over 10 new dispatchers in Police, Fire, EMS policy and public safety communication procedures. Including how to operate multiple public safety computer networks and the TCIC/NCIC (TLETS/NLETS) systems. Ensured they maintained system security and complied with all operating procedures.•Developed Emergency Medical Dispatch (EMD) training material on the ProQA system to help navigate newly licensed EMDs on medical call-taking. •Assisted other Communication Training Officers (CTO) on developing training material for Police and Fire protocol. In •Documented and organized detailed training dailies.•Answered emergency and non-emergency calls for service regarding Police, Fire, and EMS assistance. Gathered all pertinent information from callers to determine the appropriate dispatch service. •Operated and received requests using a multi-channel voice and computer data systems to monitor calls for service, situations, and public safety units. •Prioritized, gathered, and recorded significant incidents by telephone in a timely manner. •Memorized intricate material and policy and procedure as it relates to public safety dispatching. •Disseminated information and records related to public and officer safety.

Bryan/College Station, Texas Area

-Encompasses the responsibilities of the Volunteer Coordinator.-Collaborates with local city developers about current and future properties.-Manages the company's public relations.-Assists the Executive Directors in additional duties.-Verifies and inputs monthly property statements into Quickbooks.-Records and manages project finances.-Maintains up-to-date records on tenants under 60 years.-Organizes local volunteer groups to assist in construction of properties for elderly tenants.-Revitalize company website by constantly updating with events.-Collaborates with constituents for the needs of the company.

Bryan/College Station, Texas Area

-Assembled the sixth deck of Kyle Field in preparation for Non For Profits Organizations (NPOs) and employees.-Supervised over 10 NPO groups during all home football games.-Trained NPOs and employees on food preparation, cash register systems, and overall customer service.