Kwame Kusi Email & Phone Number

Norwood, Massachusetts, United States

Norwood, Ma

Waltham, Massachusetts

• Key contributor in kit production transition from Bidford, UK to Juarez, MX• Accountable for all stages of kit quoting and contract management, including preparing contract package for customer• Managed kit product line growth of nearly $2 million in 2018• Lead weekly meetings with operations teams to discuss production planning, forecast management and backorders• Key interface with sales, marketing and quality teams on customer specific tasks such as purchase orders, pricing, contract compliance and product complaints• Serve as product line expert by providing training for new hires in customer service and field sales

Waltham, Ma

• Collaborate with customer service management to interview and hire new representatives• Train new hires on IFS ERP system and customer service SOPs• Support international sales team by creating commercial invoices and declaring shipments using AES or filing a SLI for freight forwarders.• Create and process RMAs for Endo Optiks repair requests• Analyze and report on customer service metrics to ensure efficiency and provide additional training as needed

Waltham, Ma

• Answer high volume of phone calls while processing fax, e-mail and EDI orders with perfect accuracy• Point of contact for Endo Optiks system orders, repairs, extended warranties and sales contracts• Assist Claims Coordinator with RMAs, replacement orders and various projects such as product advisories• Provide sales leads, purchasing patterns and various other sales information using CRM software

Norwood, Ma

• Work with plethora of employers and medical carriers to distribute information on medical, vision, dental insurance.• Review and process defined contribution enrollments, withdrawals, distributions and loans.• Resolve all participant inquiries that require research by utilizing the appropriate resources and providing timely follow up as necessary.• Acquired certificates of occupational proficiency in health benefits and defined contribution.

Braintree, Ma

• Use planograms to arrange and reset store shelves, signs, labels and merchandise in accordance with Target requirements.• Assisted supervisor with devising and managing plans for major retrofit project due to organizational, numerical and planning skills.• Train new presentation team members.

Braintree, Ma

• Stock shelves, arrange items, deliver accurate pricing and labeling while working in other areas of store as needed.

Education record

Education record