Kyle Blomquist Email & Phone Number

Dallas, Tx, Us

San Francisco, Ca, Us

• Lead Salesforce Administrator and Development team• Built and manage agency portal, where ~1,000 external agents manage their insurance customers and prospects• Oversee and improve upon Salesforce and integrations with chatbot, phone, document e-signing system, and home-built policy administration system• Collaborate with product managers and engineers to identify opportunities for improvement, and map out the best path to get there

San Francisco, Ca, Us

• Responsible for Salesforce architecture, design, development, analysis, administration, and optimization for users spanning many departments• Past projects resulted in >1% sales conversion increase, 8% decrease in customer service case handling time, and a 30% decrease in underwriting case handling time• Sole administrator for Vonage Call Center and Vonage Business Communications phone systems• Vet and negotiate with current and potential future vendors to ensure the best possible return on investment for the company

San Francisco, Ca, Us

• Increased adjuster productivity by up to 13% through automation of letters, emails, macros, and more• Responsible for Salesforce optimization, maintenance, and integration – both with internal and external tools• Perform ad-hoc analytics and deliver to multiple levels of the organization

Bloomington, Illinois, Us

• Developed and managed a software tool to track and promote individual work productivity for entire department of claims specialists• Was quickly promoted to Tier-2 specialist after 6 months in initial Tier-1 role• Specialized in investigating complex auto claims• Developed negotiation skills and decision-making skills• Maintained an average work productivity level of 110%, against a department goal of 90%• Maintained quality, accuracy and professionalism in a fast-paced environment

Coppell, Texas, Us

• Design and draft elfa custom closets according to customers needs• Build relationships with customers in order to help find a complete organizing solution• Promote and sell home storage & organization solutions• Worked with visual marketing department to maintain and improve store appearance and layout

San Francisco, Ca, Us

• Managed own leads: utilize online and offline sources to cultivate new leads and develop/maintain pipeline• Learned front-end management of Salesforce• Made a high volume of daily outbound sales calls to business owners across all verticals• Drove the full sales cycle to attain new business: made introductory calls, assessed business goals through qualifying, worked with business owners in Yelp’s platform and advertising packages, and closed deals• Achieved and consistently exceeded monthly sales goals

Added an exciting new chapter of learning and growth to my life caring for two boys in Germany - ages 8 and 11 - while attending classes at the college Hochschule Ludwigsburg• Utilized the opportunity while in a foreign country, speaking a foreign language, and working with others’ children to increase many non-measurable life skills. Among these are adaptability, fast and responsible decision-making, time management, and the ability to deal with situations where communication is challenged through language and diversity.

Us

Learned to effectively approach and interact with customers across the world in a variety of situations, ranging from blissfully pleasant to utterly disgruntled via telephone, email, Twitter, and Facebook in such a way that leaves every customer surprised and smiling• Introduced many new ideas, procedures, and organizational systems in the office to create the friendliest and most efficient work environment possible• Selected as sole representative for the Salt Lake City facility to attend training and gain certification in the Body Geometry Fit procedure in Morgan Hill, CA

Austin, Tx, Us

Gained invaluable communication and managerial skills through extensive training and a broad variety of experiences overseeing a customer service team of 15-25 full and part-time employees.• Managed shift schedules, training, supplies, finances interactions, and advancements• Earned “Most Outstanding Customer Service – Utah” award in 2011 and 2012• Worked closely with customers, handled complaints and dissatisfied customers

Visited with inpatient children and their families and got to know them, their story, and how I could best brighten their day and make them smile• Worked with music, arts and crafts, and other tasks in one-on-one as well as group settings

Devoted more than two years to volunteer work in Germany, Switzerland, and Austria (primarily in Germany)• Duties included: teaching English to children and adults, packing and moving houses, gardening & landscaping, interior painting, babysitting, and more• Worked 8-10 hours a day, 6 days a week without pay• Gained many leadership experiences, including training new volunteers and managing a team of eight volunteers covering most of the Swabian region of Germany• Interacted closely with people on a daily basis from all areas of the world and all walks of life

Us

Worked independently with responsibility for marketing, as well as maintaining and acquiring clients in the Rancho Cucamonga region of Southern California• Spent 10+ hours per day on foot contacting potential new clients and visiting current clients• Sold an average of 3.2 accounts per day – second highest in Southern California• Utilized the opportunity to put what I had learned after two years as president of the DECA marketing and business club• Gained extensive additional training and experience in professional sales and marketing

Bachelor Of Science - Bs, Computer Information Systems & Software Engineering

Professional And Academic German

Engineering, Interpersonal Communication, German

High School