Kenneth Blount-Hames Email & Phone Number

Charlotte, North Carolina, United States

Manage and monitor safety standards and activities to maintain high degree of aircraft safety standards. Assist aircraft staff with safety checks, cabin preparation and passenger checks to ensure safety of all flights and passengers.Analyze and resolve safety issues during emergency situations and demanding situations. Provide travelers with all information regarding safety guidelines to be followed while onboard and necessary actions during emergencies. Administer and provide excellent in-flight services such as meals, beverages and attend all customer requirements as per company standards. Ensure compliance to company standards and maintain high level of personal decorum and professional conduct. Manage all communication with company staff to ensure safety standards in all flights. Participate in training programs organized by company and provide update on all techniques relevant to safety management. Ensure safety and comfort of all passengers in line with company rules and regulations. Maintain all company materials properly as per guidelines given in Flight Attendant Manual. Maintain and gather knowledge on emergency operations such as aircraft evacuation, administering first aid to ill or incapacitated customers and manage unusual incidents. Assist management and ensure compliance with Federal Aviation Rules and Airlines' procedures and policies. Perform routine security checks of aircraft to ensure safe and secure travel arrangement for travelers. Certified on following aircraft: Embraer 190, Boeing 737-400, 757, and 767, Airbus 319, 320, 321, 330-200, and 330-300.

Memphis, Tennessee, United States

Flight Attendant for Mesaba Airlines, which operates as the Delta Connection. Ensure the safety of passengers on the three following aircraft: Saab 340B, CRJ-200, and CRJ-900. Offer superb customer service and other assistance needed to implement a secure and safe flight.FAA Flight Attendant Certificate Number: 3584961

Memphis, Tennessee, United States

Assist customers and fellow specialists with the knowledge of Apple products such as iPhones, iPads, MacBook computers and other products, and recommend the best computer outfit according to the customer needs.

Atlanta, Georgia, United States

•Manually and electronically file payroll tax returns for federal and various state agencies in regards to quarterly and annual filings. •Processed payroll manually for the company initially, and oversaw the implementation of payroll information to Paychex. Currently process multi-state payroll and expense reimbursements for 200 employees using the PayChex Preview 7.1 for Windows software bi-weekly. •Post payroll information to the general ledger bi-weekly to Peachtree Accounting software, and reconcile payroll records. Manually calculate payout checks for annual and quarterly bonuses, and employees that are terminated, and post 401K reconciliation to our third-party retirement service company.

Atlanta, Georgia, United States

Launched new business providing payroll expertise and specialized support services throughout metro Atlanta. Functioned as a consultative contractor for payroll application, process improvement, management training / support, data audit and analysis, web-based application implementation, utilization assessment, payroll processing and reporting, tax amendment and filing and paid time off accruals / balances using Ceridian, Kronos, ADP Enterprise/ eTime systems, ADP PC/PW, ADP EasyPay, PayExpert, AutoPay and ReportSmith.

Alpharetta, Georgia, United States

•Assisted over 25,000 payroll contacts per call center environment with payroll administration and processing using the company’s web-based pay systems. •Performed multi-state payroll processing onsite, expert client support and escalation technical resource. •Established new client profiles, financial data and participant balances within the system, ensured data integrity and provided clients with appropriate levels of guidance and support during the first two life cycles of processing payroll using Enterprise, eTime, ADP-PC/PW, ADP EasyPay, PayExpert and ReportSmith. •Setup garnishments, earnings, and deductions for companies that use the ADP System and maintained files for companies using Sarbanes-Oxley (SOX) compliance processes. Vast knowledge of benefits administration and pre-tax (Cafeteria) plans.•Maintained client’s tax deposits and filings electronically using ADP tax servers and the AS400 database.

Atlanta, Georgia, United States

•Supervised 25 employees in a fast paced call center environment monitoring call center productivity to ensure a high level of customer satisfaction and achievement of overall departmental goals and objectives. •Managed inbound calls for technical support for over 30,000 hospitals and medical practices using HP/Agilent and Philips diagnostic and sonogram equipment in a highly technical environment. •Facilitated team training and meetings in support of call center goals, product knowledge, and objectives regarding call quotas, quality assurance and record keeping standards using HP Fireman and Clarify systems.