Kashfia M. Email & Phone Number

Canada

• Assisted clients to Design and execute Microsoft 365 implementation strategies to migrate from legacy systems, increasing their organizational efficiency and security.
• Assisted clients in Leading migration projects involving Azure Active Directory (AAD), Windows Autopilot, and Exchange Online, ensuring seamless transitions and enhanced client satisfaction.
• Consulted clients on configuring and optimizing Microsoft Intune, Microsoft Defender, and Azure conditional access policies to comply with their organization’s security and compliance requirements.
• Delivered technical support for Microsoft 365-related issues, resolving complex problems across hybrid environments and providing expert advice on cloud computing and security best practices.

Canada

• Assisted over 400 businesses with technical issues related to Microsoft 365 Admin Center, Exchange Online (EXO), Microsoft Teams, SharePoint Online (SPO), OneDrive for Business, and Azure Active Directory (AAD).
• Utilized PowerShell scripting to automate Microsoft 365 tasks, optimizing performance and streamlining workflows.
• Supported clients during the onboarding process, including domain setup and email migration, while maintaining high levels of security and compliance.
• Managed policies on M365 infrastructure to meet compliance standards, ensuring business-critical data remained secure.
• Facilitated client training and knowledge-sharing sessions, helping clients understand the best use of Microsoft 365 tools and their functionalities.

Canada

• Provided front-end customer service by maintaining a stocked and zoned salesfloor and offered assistance to meet the customer’s shopping needs.
• Assisted customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.

Dhaka, Bangladesh

• Provided comprehensive IT support, including the setup and troubleshooting of Windows PCs, servers, and network equipment.
• Worked with key technologies such as VMware, LAN/WAN, Office 365, and Exchange Server, ensuring consistent technical operations across various departments.
• Led the team in adopting and configuring Office 365 applications, helping to streamline company-wide communications

Masters In Electrical And Computer Engineering, Computer Networking And Security, 85%

Bachelor Of Science - Bs, Electrical And Electronic Engineering, Cgpa: 3.70/4.00

Graduate Certificate, Business And Entrepreneurship