Kathi Bohannan Email & Phone Number

St. Petersburg, FL

*Transition from In person to Remote while maintaining &increasing productivity of myself & team*Met increasing demand from practices to ensure customersreceived prompt assistance*On monthly basis arranged schedule of team members to ensureall hours of practices were covered.*Communicated with individual team members to ensureindividual protocols for.

Tampa/St. Petersburg, Florida Area

*Partnered with 40+ practices to assist patients.*Simultaneously utilized multiple computer programs to scheduleappointments for patients.*Maintained HIPAA compliance and legal confidentiality with all correspondence and contact.*Adhered to protocols for individual practices in schedulingrequirements of patients.*Assisted patients in emergency situations.

Tampa/St. Petersburg, Florida Area

*After 1 month turned intern position into lead recruiter.*Saved company additional full time salary by running recruitment independently.*Recruitment Specialist for High Value Client*Recruited candidates for specialized high value client in the customer service industry.*Reviewed results of candidates testing and held 1st interview to determine if.

Tampa, Florida

*Processed payments and refunds for members*Verified reservation details for members*Procured last minute hotel accommodations due to cancellations of reservations*Mediated settlements between members*Assist new members with account set up*Investigate claims and mediated resolutions between members*Ensured best interest of member is met while keeping.

St. Petersburg, FL

Customer Relations to procure new relationship with business.

*Transitioned from a Per Diem employee to full time position of Director of Operations encompassing daily operations to ensure optimal productivity of business. *Supervised both full time crew and sub contracted vendors*Managed and implemented procedures for all payment transactions to secure proper accountability.*Time sensitive updating of on-line.