Kyle Booth Email & Phone Number

Alexander City, Al, Us

Seattle, Washington, United States

• Co-raised new help desk for department when initially hired and co-managed its Confluence space• Generated training and procedural documentation for items ranging from simple tasks like requesting access to more complex things like configuring ODBC connections, executing ETL processes via script + QA, etc.• Assisted in other teams’ procedural documentation efforts in department-wide initiative• Managed department’s high-visibility operational calendar with input from multiple… Show more • Co-raised new help desk for department when initially hired and co-managed its Confluence space• Generated training and procedural documentation for items ranging from simple tasks like requesting access to more complex things like configuring ODBC connections, executing ETL processes via script + QA, etc.• Assisted in other teams’ procedural documentation efforts in department-wide initiative• Managed department’s high-visibility operational calendar with input from multiple teams, then trained other users to take over the task as role changed• Created & maintained Python executables for ETL, email automation, and reporting enablement tasks• Received two awards for designing and implementing new online structure for department (combination of SharePoint Online, MS Teams, and Atlassian Confluence)• Built & acted as owner/administrator for department-wide SharePoint Online site and Confluence space• Contributed code to Python development project centered around providing a database management UI and other functions• Developed RCSA automation to handle acquisition and placement of thousands of files into a structured repository, significantly reducing both user-error and time to complete the task for multiple teams Show less

Scottsdale, Az

• Provided support and configuration adjustments for VoIP phone models (Polycom VVX, Cisco 88XX) that used Vonage’s network for configuration, communication, and call routing• Performed network troubleshooting for managed equipment (routers/switches) installed at customer locations

Tempe, Az

• (Service Desk Rep.) Provided level 1/level 2 application, desktop, laptop, and printer support for multiple clients’ users• (Shift Lead) Acted as point of escalation for service desk agents and adjusted resources to handle call and chat volume fluctuations across multiple clients• (Mainframe Lead) Lead mainframe operator team that performed job submittal, support• (Mainframe Lead) Created and updated documentation for mainframe processes and procedures, managed mainframe KB•… Show more • (Service Desk Rep.) Provided level 1/level 2 application, desktop, laptop, and printer support for multiple clients’ users• (Shift Lead) Acted as point of escalation for service desk agents and adjusted resources to handle call and chat volume fluctuations across multiple clients• (Mainframe Lead) Lead mainframe operator team that performed job submittal, support• (Mainframe Lead) Created and updated documentation for mainframe processes and procedures, managed mainframe KB• (Mainframe Lead) Trained new mainframe operator team remotely upon elimination of position• (Sr. Service Desk Rep.) Administered and acted as co-team lead for client group in a Subject Matter Expert (SME) role Show less

Auburn, Al

• Provided technical support in a call center environment for UDA’s desktop and web applications, including desktop application’s SQL database• Performed operational and user acceptance testing on full releases and updates to UDA’s desktop software• Created technical and training documentation for both employees and UDA’s end users