Luis Felipe Cabral Email & Phone Number

State Of Minas Gerais, Brazil

Washington, District Of Columbia, United States

As a Renewal Specialist, my primary focus is to guarantee the successful and timely renewal of key accounts before their contract expiration. Responsibilities include:Quota Achievement: - Exceeding renewal and contract extension quotas with a particular emphasis on B2B customers.- Actively engaging in upselling and cross-selling strategies.Timely Communication:- Delivering prompt renewal notifications and ensuring a proactive approach to weekly activities.- Achieving on-time renewal closures with effective client communication.Pipeline Management:- Maintaining detailed updates in CRM and other systems for accurate, real-time pipeline status information.- Keeping the Customer Success team well-informed about the complete history of each renewal.Churn Analysis and Process Optimization:- Conducting thorough churn analysis to identify and mitigate risks effectively.- Implementing proactive measures for process optimization and customer retention.

Rio De Janeiro, Brazil

The Renewals area has been established to deal with the renewal and contractual negotiations topics of VTEX clients with a high level of expertise and dedication. Our team has been instrumental in overseeing the continuous improvement of the client/provider relationship with our partners.As a member of the Renewals team at VTEX, I've contributed to over 200 successful renewals of key accounts, achieving sizeable improvements in contract lifetime value and overall contract quality. Our dedicated approach involves proactive monitoring, identifying opportunities for growth, and meeting clients' deadlines and expectations, showcasing our team's multidisciplinary expertise and commitment to excellence.

Betim Area, Brazil

Project management and quality assurance at FCA's Information and Communication Technology Office