Kyle Broadwell Email & Phone Number

Performed an internal audit and reduced expenses by over $20,000/year.Used various databases to create customized reports.Collaborated with corporate office to bring five web site's internet feeds up to specificationsCreated websites for improved customer experiencesWrote technical manuals and created documentation for different departmentsStreamlined workflows and improved collaboration on projects by building internal company relationships Supervised, trained, and developed five employees in my area on productive processes

Responsibilities:Taking classified ads over the phone or in person or on line on such items as content, abbreviations, ad placement, length of run and other questions customers may have. Maintains current account standing by accurately processing payments from customer accounts. Inputting vacation starts and stops into AS400 system for subscription customersInputting messages to carriers

August 2008

Supervised up to 18 team members at a time while working in the front endTrained new hires in Hardlines, Guest Service, and Register SalesEliminated guest wait at registers by directing guest trafficEngaged and inspired others to accomplish team goals as well as building a Fast, Fun, and Friendly environment

Responsibilities:Processing incoming payments for depositWeekly ADA processing and entryCirculation and PIA data entry

Responsibilities:Creating and maintaining customer accounts with AS400 systemHandling customer complaints and questionsCompleting daily reports and other office duties