Kristopher B. Email & Phone Number

Detroit, Mi, Us

Bozeman, Montana, Us

Leading clients to achieve their business goals by leveraging my expertise in auto lending, digital banking, risk management, and enhancing B2C and B2B digital experiences. I utilize cutting-edge software powered by Applied Intelligence through the FICO® Platform—a recognized leader featured in The Forrester Wave™: AI Decisioning Platforms Q2 2023 report—to deliver measurable performance optimization and innovative solutions.• 𝗠𝗼𝗱𝗲𝗿𝗻𝗶𝘇𝗲𝗱 𝘁𝗵𝗲 𝗮𝘂𝘁𝗼 𝗼𝗿𝗶𝗴𝗶𝗻𝗮𝘁𝗶𝗼𝗻𝘀 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗳𝗼𝗿 𝗮 𝗺𝗮𝗷𝗼𝗿 𝗨𝗦 𝗔𝘂𝘁𝗼 𝗙𝗶𝗻𝗮𝗻𝗰𝗲 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 to increase automated decisions and enable a multitude of exciting next-generation deal rehash features.• 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗮 𝗹𝗮𝗿𝗴𝗲 𝘀𝗵𝗮𝗿𝗲 𝗼𝗳 𝗺𝗮𝗻𝘂𝗮𝗹 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝗮 𝗡𝗼𝗿𝘁𝗵 𝗔𝗺𝗲𝗿𝗶𝗰𝗮𝗻 𝗔𝘂𝘁𝗼 𝗙𝗶𝗻𝗮𝗻𝗰𝗲 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 to deliver faster approvals and faster decisions enabling Increase Operational Efficiency, Increased Booking Rate, and Improved Dealer Experience.

Southfield, Mi, Us

Created and managed multiple roadmap initiatives improving car buyers' and dealers' experiences, maintaining high performance ratings. Recognized company-wide across Product, PMO, and IT for exceptional work in 2016 and 2020.• Presented 2022-2023 product roadmap at annual company conference.• Automated deal structuring to help dealers convert more deals on 68% of monthly applications.• Led core application's $1.08M+ vendor deployment of new business rules engine.• Added 130+ dealers to dealer product sales network, using ServiceNow Vendor Mgt tools.• Increased initial earning potential of up to $250 per sale for dealers.• Built bank data integrations, allowing dealers to automatically close 45% of stipulations on 19% of loans.• Boosted website lead conversions by 22% year-over-year by generating high-value leads.• Built in-app walk-throughs to increase user engagement and adoption.• Facilitated in-person and online training for staff as part of new feature rollout plan.• Created policies and procedures for Product Management function in organization.• Presented weekly senior leadership updates.

Southfield, Mi, Us

Developed Dealer Portal integrating two platforms with Single Sign-On and reducing multiple data integrations to 2 APIs for the dealer-facing metrics dashboard• Led senior leaders, and engineering in the development of a customer-facing metrics dashboard• Drove multiple key projects from ideation to execution, leading business and technical teams• Developed 5 - 10 prototypes to solve complex technical and user experience problems• Implemented 3 key user experience enhancements for the mobile app to drive adoption

Southfield, Mi, Us

Led the implementation of critical features and enhancements to the CRM (Oracle Sales Cloud) system. Worked closely with Sales leadership to coordinate the launch of these improvements, including digitizing and streamlining documentation, and automating the Sales Process. Improved the mobile and desktop experiences for users. Worked on various projects to optimize the CRM system and increase efficiency for the sales team.• Collaborated with senior leadership to digitize 10 paper documents, automating processes• Increased CRM engagement in mobile and desktop experiences by 10%• Conducted multiple customer interview sessions to validate problems and opportunities

Ferndale, Mi, Us

Managed Digital Product roadmap for Online Banking, Bill Pay, Mobile Banking, and Notifications. Ideated new features and campaigns to drive adoption and increase customer satisfaction.• Integrated new financial core system with existing digital product suite.• Managed IT staff through testing, gathering user feedback, and prioritizing enhancements.• Wrote approximately 250 test cases to support the integration and test user scenarios.• Migrated 10,000+ Bill Pay customers to a new mobile experience, and reduced costs by 50% / $250,000 annually.• Recruited 200 customers to pilot new Bill Pay vendor.• Launched mobile banking, yielding adoption of 20% over goal via digital campaigns.• Coordinated weekly meetings with vendor to ensure smooth project execution.• Developed mobile banking training material and videos and conducted organization-wide training.• Oversaw mobile banking pilot program with 330 customers, leading to a successful rollout.• Launched new online banking system, converting over 50,000+ customers to new system and communicating enrollment procedures to all customers and employees.• Directed online banking pilot program with 1,200 customers.• Produced educational materials for new online banking system, including a video, and conducted organization-wide training

Ferndale, Mi, Us

Ferndale, Mi, Us

Redesigned the corporate website, integrating with vendors to drive leads and improve search engine optimization (SEO). Conducted email campaigns targeting Online Auto Center visitors and achieved a 23% response rate.

Ferndale, Mi, Us

Oversaw branch operations and employee sales performance. Implemented a sales tracking program to monitor employee referrals, applications, and sales.

Ferndale, Mi, Us

Improved customer satisfaction through surveying and handling client relations. Cross-sold additional products and services based on client profiles, resulting in a win for the department in the monthly electronic statement sales competition.

Ferndale, Mi, Us

Developed strategies to increase cross-selling of products and services to existing customers. Assisted customers in navigating and utilizing the Online Banking and Bill Pay platforms. Provided ongoing support to ensure customer satisfaction with digital banking services.

Bachelors Of Science, Advertising, Public Relations

New Media Drivers License, Social Media, Social Media Monitoring, Google Analytics, Google Adwords