Ken Brown Email and Phone Number
Ken Brown work email
- Valid
- Valid
- Valid
- Valid
Ken Brown personal email
Ken Brown phone numbers
Proven history for delivering enterprise scale business, digital and agile transformations. Recognized innovator with deep technology and business acumen. Invited guest speaker at industry conferences including Dreamforce 4 times. Ability to bridge the business and technology communication gap finding solutions to solve real world problems and delight customers. Please reach-out to connect on any of my passions which include…► Artificial Intelligence to drive differentiated service experiences► Salesforce & Cloud Solutions – implemented several large CRM transformations including a global Salesforce Center of Excellence► Omni-channel Customer Experiences – creating true cross channel integrated experiences that delight customers► Innovation and Creativity – experimenting with new technology in creative ways to drive customer experiences and business results► Diversity, Equity and Inclusion – authentic leadership, inclusion, mentoring and coaching are at the core of any great high performing team► Martial Arts – 35 years studying Chinese martial arts including Kung-Fu, Kenpo, Wing Chun, and Tai Chi► Food for Life Vrindavan charity (FFLV) - sponsoring the growth and success of children through education
Metlife
View- Website:
- metlife.com
- Employees:
- 42100
-
Assistant Vice President, Global Customer Solutions And Operations TechnologyMetlifeMoscow, Pa, Us
-
Assistant Vice President, Global Customer Solutions & Operations TechnologyMetlife Oct 2020 - PresentNew York, Ny, UsResponsible for driving a differentiated customer experience for a fortune 50 contact center & operations through best in class customer relationship management, Interactive Voice Response, Workforce Management and other mission critical functions. - Designed and delivering a program to introduce AI into the telephony, IVA and CRM platforms - Delivering at enterprise scale including 3,000 agents and 50 million customers across 20 product groups - Collaborate and influence across hundreds of associates and teams to deliver extremely complicated solutions - Driving improvements in average handle time, self-service containment, and customer experience - Creating innovating solutions for omni-channel experiences, agile delivery transformations, and improved customer experiences
-
Assistant Vice President, Digital Evolution DeliveryMetlife Feb 2019 - Oct 2020New York, Ny, UsLed a program team of 150+ to delivery five key digital tracks including the employee & employer web sites, contact center assisted service desktop, Interactive Voice Response, omni-channel experience, and big data (reporting and analytics) for a game changing product to introduce to the market. - Improved operations by identifying gaps in efficiency and implementing creative resolutions including refining big data integration approach and defining omni-channel architecture. - Strengthened technology posture by partnering with IT organizations, vendors, business operations, and the contact center to assess 200 digital integrations and capabilities across 500 business needs.
-
Assistant Vice President, Digital Service TransformationMetlife Apr 2015 - Feb 2019New York, Ny, UsSaved $12M/year and delivered an estimated 2-5% improvement in customer experience metrics by leading a digital transformation program that affected 2,500 agents and 50M customers. Enabled digital transformation by leading a multimillion dollar multi-year strategic transformation program to create a new service operating model including the replacement of the existing Customer Relationship Management (CRM) system with Salesforce's best in class CRM platform.• Improved the customer experience by creating a world class omni-channel contact center with improvements in agent experience, operational efficiencies, business intelligence, and technology.• Achieved 40% reduction in training by launching a comprehensive delivery roadmap to simplify 500 applications across 15 call groups and thousands of product variations.• Delivered upgrade from legacy systems to pilot in six months, integrating seven administrative systems and 36 new APIs finding innovative ways to reverse engineer previous systems.
-
Assistant Vice President, Global Crm And Salesforce.Com Center Of ExcellenceMetlife Aug 2012 - Apr 2015New York, Ny, UsAssistant Vice President in Global Technology responsible for Global Customer Relationship Management including governance, development, and implementations. Responsible for the Salesforce.com Center of Excellence / Shared Service supporting several implementations globally: Asia, EMEA, LATAM, and US.
-
Assistant Vice President, Contact Center StrategyMetlife Feb 2010 - Aug 2012New York, Ny, UsStrategy organization in Customer Sales and Service Group focused on transformation initiatives.
-
Chief Technology Architect, Us Group BusinessMetlife Oct 2008 - Feb 2010New York, Ny, UsJoined Institutional IT as the Chief Technology Architect.
-
Software Developer, Architect, And Technology LeadershipMetlife Jan 1991 - Oct 2008New York, Ny, UsI am currently the Chief Technology Architect for Institutional Business. I started as a Junior Programmer in 1991. I have worked as an Architect, Developer, Director, and recently been promoted to AVP. My area of expertise is in Customer Experience and Contact Center Technologies.
Ken Brown Skills
Ken Brown Education Details
-
University Of ScrantonComputer Science/Software Engineering
Frequently Asked Questions about Ken Brown
What company does Ken Brown work for?
Ken Brown works for Metlife
What is Ken Brown's role at the current company?
Ken Brown's current role is Assistant Vice President, Global Customer Solutions and Operations Technology.
What is Ken Brown's email address?
Ken Brown's email address is ke****@****own.net
What is Ken Brown's direct phone number?
Ken Brown's direct phone number is +157043*****
What schools did Ken Brown attend?
Ken Brown attended University Of Scranton.
What are some of Ken Brown's interests?
Ken Brown has interest in Chinese Martial Arts, Information Systems Architecture.
What skills is Ken Brown known for?
Ken Brown has skills like Crm, Enterprise Architecture, Integration, Business Analysis, Vendor Management, Sdlc, Management, It Strategy, Leadership, Process Improvement, Business Process Improvement, Insurance.
Who are Ken Brown's colleagues?
Ken Brown's colleagues are Dong Liu, Jordan Zalepeski, Ashok Choudhary, Connor Regan, Rahul Dev, Leelee Ma, Bryan Casey.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial