· New Product Launch Support: Played an integral role in onboarding cross-functional teams to new product platforms, ensuring proper training, resource allocation, and smooth adoption of tools and processes.· Onboarded new Teams: Field Reimbursement Managers (FRM), Patient Engagement Liaisons (PEL), Health Evidence and Outcomes Liaisons (HEOL), Oncology Account Managers (OAM), Corp Account Director (CAD)· Successfully Deployed Multiple CRM Enhancements: Delivered value-added updates to the Veeva CRM platform, including increasing iPad sync limits, restoring dashboard functionality, and addressing critical country-population bugs.· Streamlined Deployment Processes: Managed deployments for high-impact tasks such as slide note integration for EU CLM and new release impact analysis, ensuring seamless implementation and minimal downtime.· Data-Driven Reporting Expertise: Developed and automated detailed performance and operational reports, providing actionable insights for stakeholders to make informed decisions.· Collaborated with leadership to refine metrics and ensure alignment with business goals.· Collaborative Team Player: Coordinated with cross-functional teams to achieve timely completion of tasks with statuses consistently marked as "Deployed" or "Completed."· Efficient Issue Resolution: Consistently resolved tasks ahead of deadlines, maintaining a high level of accuracy and efficiency.

Meet with business stakeholders to assess gaps with existing Veeva CRM implementations and strategize with an internal team on improvements.

Administrator of the PSA FinancialForce instance of Salesforce. Worked on Incidents from Service Now and enhancement requests from internal Netsmart users. Updated Flows, Process Builders, Workflow rules, Created/Updated Validation Rules, Converted users from Classic to Lightning, Converted Notes and Attachments to Notes and Files with magic mover. Data loaded: Users, Contacts, Permission Controls, Projects, Project Tasks, Project Task Assignments for onboarding new teams to the company. Some end of month / end-of-quarter responsibilities included moving timecards from one project to another. Responsible for setting up new hires in Salesforce and deactivating accounts for users once they left. Setting up OKTA tile to new users to access Salesforce.

Worked closely with the Salesforce Architect on a project to document and assist with an enhancement to the current implementation of Salesforce. Investigated Process Builder Flows, Flows, Workflows, validation rules, formula fields etc.. to determine what could be safely turned off to free up some tech debt. Learned about the development side of Salesforce with on-the-job training of Apex code.

Configured a new Veeva/Salesforce Org for a sales team in Indonesia with 60 reps and approximately 20,000 accounts. Indonesia activities include: requirements gathering, attending weekly remote meetings with the Indonesia team based in Jakarta, Indonesia, data loaded users, cycle plans, accounts and other misc data files. Travelled to Jakarta, Indonesia for UAT and Admin training sessions to local admins.Configured new Veeva/Salesforce Org for sales teams based in Mexico with approximately 200 users and over 90,000 business and person accounts. Mexico activities include: requirements gathering, attending weekly remote meetings with the Mexico team based in Mexico City, providing data load templates to use to data loaded Users, Accounts, Cycle Plans, Product Catalog, Product Sampling, Territories/Roles, misc.Traveled to Mexico to attend a Train the Trainer Session, User Acceptance Testing(UAT), local admin training and again for Go-Live. Trained local admins how to data load into Veeva and maintain objects in the Veeva system after my role in the project ended.Act as a Veeva mentor to business analyst on my team. Trained them on how to do administration tasks which included: creating workflows, validation rules, fields, update page layouts and updating/creating OWD sharing rules. Worked with key stakeholders, business owners and sales operations to address and resolve Veeva production support issues for US Branded Field Sales teams, Market Access, Medical Science Liaison (MSL) and Medical Affairs teams. Worked closely with US key stakeholders, business owners, sales operations to implement enhancement requests.Administrator of Veeva Vault Promomats for US. Assisted Sales Operations, vendors, integrators and agencies with Multichannel content creation (CLM, AE, RTE) or publishing issues.

Veeva/Salesforce CRM admin and configurator supporting global field force management as well as administrator for Veeva Vault Promomats.Assisted sales operations with various production support issues in Veeva CRM and Veeva Vault. Vault tasks included assisting Sales Operations in publishing new Multichannel content (CLM, AE, RTE) from Vault to be Veeva so it could be reviewed for approval in DEV/UAT/FULL.Global release manager coordinating quarterly releases for EU, International markets and North America. Worked with an offshore group to determine, what enhancements could fit into a release based on a level of effort(LOE) calculation for each enhancement. In addition to LOE also used a level of importance to determine what was able to go into a release.Once items were decided on in a release I met to ensure timeline was followed so that all testing and deployments occurred on schedule. Offshore team deployed changes into test environment for systems integration testing (SIT). Once approved in SIT, deployments were done in UAT environment for Sales Operations to test and afterwards changes were moved to production environment on an agreed upon release schedule.Lead configurator to onboarded new US sales units onto Veeva.Also worked on Sprints which were quick Veeva updates that could be deployed into production off of quarterly release cycle on a case by case basis. These sprints were entered into SharePoint and reviewed weekly and ranked by IT project manager on level of importance and assigned to me to be implemented.

Veeva/Salesforce CRM Admin supporting the Field Force Veeva/Salesforce CRM system. Worked on weekly migrations of Digital Sales Aid content from a Test environment to Production for Sales reps to be able to present to HCPs from their iPad.. Created a SharePoint with workflows to track and alert is of newly entered Veeva/Salesforce change requests and followed a weekly schedule of deploying changes into various Veeva/Salesforce systems that were entered and ranked by IT project manager and assigned to me. Deployed changes into test environment for systems integration testing (SIT). Once approved in SIT, moved to UAT environment for Sales Operations to check and once it passed UAT changes were moved to production environment on an agreed upon weekly release schedule.

Part of a help desk supporting ~1500 field force sales employees remotely with various hardware and software related issues. Responsible for creating new hires active directory accounts, configuring Outlook, setting up laptops with Windows, configuring iPad and delivering their suite of equipment. Tracked inventory and assisted in hardware and software rollouts.

Upgraded 140+ Dell Latitude Laptops from Windows 2000 to Windows XP Pro. Setup wireless access points. Configure TCP/IP, DSL/Cable Router over the phone.Reset Windows accounts through Enterprise Administrator. Siebel Application Administrator for Field Sales Employees. Reset Lotus Notes Passwords.Dameware into users machines to solve problems. Enter tickets into Peregrine. Personally supported Vice President's laptop.

Traveled to various sites around the Kansas City metro repaired/replaceddefective computer components for Dell, and Gateway. Worked at the Federalbuilding, replaced 85 defective motherboards for Gateway computer.